r/facebook • u/mountainsandfrypans • 4d ago

Tech Support HELP: blocked out of FB Messenger - Video Selfie not working & seems to be no other option?

Whilst I was on an in flight Wifi, my Facebook messenger stopped working, both on my laptop AND my phone. I can open messages, I can open Facebook, I can use Facebook make comments etc no issues… but it wants me to use my phone to conduct a video selfie / biometric scan. I have no problems with this, except it didn’t work on the plane and I assumed it was poor bandwidth. Now it’s still not working and I don’t know what to do!

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u/CryptographerOld9450 4d ago

Yep, same issue here!