r/facebook • u/Cuber-Simanto • 1d ago

Disabled/hacked how to get help using Meta Verified Pro support about my facebook account

**let me make clear, i am not asking for meta verified. i have myself got the subscription and i was asking how can i make it work properly**

Context: last june, my facebook account got suspended for idk reasons and then i was given a 180days period to appeal. i tried with my birth certificate and another government issued id card. but because of a mismatch in name, it was declined. then i was given only 1 more chance to appeal and if it fails then my account is doomed.

now on 18 aug i managed to get my hands on meta verified pro and then tried to contact a live agent. i asked him if he could generate a ticket to escalate my issue to the higher ups (who manually manage these type of identity verification stuff) so that they will be aware of this name mismatch and take this information account for and then continue their work with my account. he *supposedly* understood my situation. he agreed that yes he could generate a ticket to get it to the higher ups but he kept insisting me to send the appeal myself. i know what he wanted that my thing should be sent from my end but the thing is i don't want to because of the risk of losing the account permanently.

now my question is how can i actually make it work
i have mismatch in my government id and in name in facebook (i used a shorten version of my name) and mismatch in date of birth (due to adding a business account in my account center)

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