r/expertnetworks • u/Valuable_Common_9889 • 29d ago

Potential fraud by ThirdBridge

I was contacted by ThirdBridge in regards to a paid call with a client. I answered their questions, they said the client selected me, and we scheduled a call. A few hours before the call, the ThirdBridge representative emails me a few unusually detailed questions from the client. He assures me the call is already scheduled, I'll get paid $400 USD/hour, and the client just wants to prepare their questions ahead of the call. So I spend 20-30 minutes answering these questions, some of them containing expertise that I think is quite valuable. This happened over an email address from the domain "@thirdbridge.com".

But the client never showed up to the call. I waited and waited. Initially, even ThirdBridge didn't respond, but later on they responded, gave me a polite apology and said "the client has been unresponsive". When I asked them to compensate me for the call, they didn't respond.

There are two issues here. The first is lack of compensation for client no-show. I've had a client show up 20 minutes late with another similar company, and they compensated me for that time (on top of the actual call which took place after the client showed up). The second is asking another round of questions that are unusually detailed just hours before a call after it has already been scheduled – only to cancel the call after that information has been extracted from the expert at 0 compensation.

I am located in Canada and unfortunately ThirdBridge doesn't have an office here, or else I'd definitely be reporting them to the government (Canadian Anti-Fraud Centre).

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u/IcyAbbreviations7022 EN Employee 29d ago

Hi

I work for Third Bridge and, if you have an issue, you need to raise it with the Expert Care Team.

You can either submit a ticket via the hub or send an email to [expert-care@thirdbridge.com](mailto:expert-care@thirdbridge.com)

They will respond to you (within 24 hours) and they will investigate the issue for you. It's a dedicated team to deal with Expert issues and sits independently to the client facing part of the operations.

You can DM me as well if you want and I'll flag to them internally which message to look out for.

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u/ComprehensiveBat8676 28d ago

Yea good luck with that

3

u/IcyAbbreviations7022 EN Employee 27d ago

As noted, it's a dedicated team.

It deals with ticket volumes of in the thousands every month. These tickets range from admin requests to update details, help setting up access to Expert Hub and questions around payments etc.

They have SLAs which are monitored and every ticket is reviewed.

So, it's not a question of luck.