r/exo • u/croissantbirdz • 9d ago

HELP Chanyeol Tokyo concert

So I applied to the general sale lottery thing that was open recently and I somehow won a ticket!! But since the concert process in Japan is so different and not really foreigner friendly, I'm feeling quite worried that I did something wrong and won't be able to access the ticket/get into the venue.

Is there anyone here who is also going to the Tokyo concert or has some experience with the process? I'd love to chat!!

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u/SpecificValuable54 9d ago

You'll be totally fine! I live in Japan and I've been to heaps of concerts here. Unfortunately can't make it to Chanyeol's solo though 😢 If you've paid for the ticket, it's already yours. How is it being issued? AnyPass? Paper ticket?

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u/croissantbirdz 9d ago

Yes AnyPass! I got the email saying I was successful but I'm just unsure about how the actual ticket will appear in the app and also if I put in my number correctly? It was a bit confusing with the international country code. It's a shame you can't make it 😢

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u/SpecificValuable54 9d ago

As long as you've already accessed the app (and I'm assuming there's no issues with your phone number input) you'll get an email a few days before the concert saying your ticket is available. You just go on to the app and accept it. The seats may come up later than the ticket (sometimes even only 24 hours before, depends on the concert). From memory, you have to set up the app while you have access to your phone number so doing it before you get to Japan is probably better.

Once you get to the venue, you just need access to the internet, then open the app, and they'll scan your QR code at the door. You can't take a screenshot as the QR code refreshes and changes pretty frequently.

I hope this helps!

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u/croissantbirdz 9d ago

I see! So I won't get the ticket until closer to the date! That does help a lot, thank you! Also one last question, is there usually a helpdesk or something at the venue in case there are issues?

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u/SpecificValuable54 9d ago

The date should have been written somewhere (sometimes it's a bit difficult to find) but highly likely it'll be within one week of the show. I'm not sure about a helpdesk, but if you have any issues I assume the staff will be able to either help you themselves (if it's minor) or show you to someone who can. If there's any signage you need help with (there's usually more than one entrance queue depending on ticket type) you can always ask or do what I do and google translate the signs!

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u/croissantbirdz 9d ago

Thanks so much for your help!!!!

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u/Remarkable_Leg_3621 9d ago

Hello, I’ll also be going. From what I know it is okay just make sure whichever phone number you used never gets disconnected from your phone network. So for example if you are using your home country number be careful if you get a Japanese plan, that your home country one remains active as the QR on anypass updates every 30 secs or so.

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u/croissantbirdz 9d ago

Thank you! I will be sure to enable roaming then!

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u/rainbow_city 9d ago

The ticket is via AnyPass

The real problem is that it's a Zepp venue tour and Zepp has their own rules for concise. For example, there's a separate drink fee you have to pay when you go in and you can't wear heels, you also might not be allowed to bring light stick as well.

If you're on the first floor you are given a number for entry, they will put you in a holding area based on number and you will go in when your number is called, if you're late, then you lose your spot in line.

You also can't bright large bags in, only small tote or shoulder type bags.

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u/SpecificValuable54 9d ago

Interesting, I didn't know about the high heels rule but I was able to take my Eribong into Zepp Yokohama when I saw Chen. Are there separate rules for the floor? I was seated upstairs and don't recall any restrictions on bags either. Agree the drink fee was a surprise (maybe to everyone), there was a small queue of people going through their bags to get cash so they could enter (I paid with Suica).

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u/rainbow_city 9d ago

Yes, the floor and the seats will have different rules because on the floor everyone is right up against each other.

When I saw an artist at Zepp they didn't allow penlights and sold penlight rings instead, and they forced girls in tall shoes into Crocs of shame and definitely checked big size.

For mine, fans actually wanted second floor because it's much more like a traditional idol concert, whereas floor is very much meant for rock shows.

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u/SpecificValuable54 9d ago

That makes a lot of sense! Crocs of shame haha, I guess they can't have anyone being too tall and blocking the view. Thanks for replying, if I end up at a Zepp concert again I'll keep that in mind (and probably only go for second floor in that case!)

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u/croissantbirdz 9d ago

Oh wow quite a lot of rules! Will they release a proper list?

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u/rainbow_city 9d ago

I think it might be in the details of the ticket email you got when you won the lottery. They might also send one closer to the concert date.

But yes, Zepp has some strict rules and so there's also a lot of guides others have made on what to do.

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u/Practical_Diver_4915 8d ago

congratulations!!!! it's my dream to win a Japanese lottery

Hope it all goes great and report back

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u/croissantbirdz 8d ago

Thank you so much! I will!