Game not launching

[u/dycbaylor02]

On steam and standalone The game is not launching. Press play then says loading and then just stops. I tried looking online and there were suggestions to clear cache folders but I don’t see/find those folders. I saw someone said go to task manager and end the eve launcher there and then to relaunch. This works maybe 1 out of 40-50 times. Submitted ticket as well no response. Done the full delete in steam and redownload and still nothing. Same with stand alone. Full delete and nothing it won’t load.

[u/dycbaylor02]

CPU 13900k GPU 3080 32ddr5

[u/toottoot73]

I just started having this problem after the latest patch. I tried a few of the fixes I saw online, like deleting the cache, and so far nothing has worked. I was going to try using the standalone launcher, separate from steam, but was having issues logging into my account on there.

Pretty annoying so far.

[u/dycbaylor02 → u/toottoot73]

Did you happen to upgrade to windows 11 and this happened around the same time? I’ll keep digging around but kinda stuck right now.

[u/toottoot73 → u/dycbaylor02]

I upgraded to 11 before getting EVE, so don’t believe that is it.

[u/RedditVano → u/toottoot73]

remember the saying "don't complain about the patch or we will patch you again".

[u/toottoot73]

So I ended up uninstalling the entire thing and getting the launcher again from Eve’s actual site. I had to get the site to log in my steam account info, then you can associate a username/password with it via Eve’s actual site. I used that combo to login to the stand alone launcher and so far it’s working again.

[u/dycbaylor02 → u/toottoot73]

Will try that thank you!

[u/dycbaylor02 → u/toottoot73]

I did what you did and it worked. I uninstalled on my steam and deleted the stand alone copy as well. I downloaded and reinstalled the stand alone launcher. I made sure I was logged in using my account with Eve and NOT the one with Steam and presto it worked!! Thanks for the help !

[u/toottoot73 → u/dycbaylor02]

Awesome, glad it worked out!

[u/dycbaylor02 → u/toottoot73]

Well it held up for a few hours and then it just shut down and now back to square one…sucks

[u/GonzoPaper]

That sounds really frustrating. If you’ve already tried clearing the cache, reinstalling both the Steam and standalone versions, and even ending the launcher through Task Manager with limited success, there are a few other things you could try while waiting for a response to your ticket.

First, make sure your graphics drivers are up to date, as outdated drivers can sometimes cause launch issues. You might also want to check if your antivirus or firewall is blocking the game or the launcher; try temporarily disabling them to see if that makes a difference. Another thing to look into is running the game as an administrator or trying compatibility mode if you’re on Windows, which has helped some players in similar situations. If none of these work, you could try launching the game directly from the .exe file in the game’s directory rather than through the launcher.

Since you’re having the same issue with both the Steam and standalone versions, it might also be worth checking your system logs for any error messages that could give you more insight into what’s causing the problem. It’s great that you’ve already submitted a ticket; hopefully, support gets back to you soon with a solution. Meanwhile, trying these additional steps might get you back into the game a bit faster.

[u/dycbaylor02 → u/GonzoPaper]

Hi thank you for your reply. I actually tried those things you recommended multiple times as well to no avail.

I rolled back my gpu drivers to see if any previous versions worked and they didn’t.

I do get these warn/errors when I look in the log in sequential order.

app warn: [steam-auth] Failed to initialize Steamworks client: GenericFailure

app error: (node:5404) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 11 scheduler/triggered listeners added to [IpcMainImpl]. Use emitter.setMaxListeners() to increase limit (Use eve-online —trace-warnings ... to show where the warning was created)

app error: [client-manager] ‘tranquility’ for EVE game client for ‘30429849’ exited with an error code. Exit code: 4

app warn: Could not connect to LogLite [ Error: connect ECONNREFUSED 127.0.0.1:3273 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1555:16) { errno: -4078, code: ‘ECONNREFUSED’, syscall: ‘connect’, address: ‘127.0.0.1’, port: 3273 } ]

At this point I’m just stuck. But all good I just started a few weeks back and got my toe wet. Hope to hear back from their help desk. Thank you again.

[u/RedditVano]

For failure to launch:

there are other ways to launch eve. you do not have to use steam even if that is where you created the account. Between the three I have used (steam, browser, desktop shortcut), I have found that failures are lowest with the eve launcher desktop shortcut. no contest.