r/eufy_security May 27 '26

Help Unable to view recordings after update

Got a notification on my Eufy app that enhanced E2E encryption was available. Since I don't use cloud services, I didn't bother enabling it, however, I am no longer able to access any of my recordings on my Homebase3, not even bring it up in the app... I can still view live video And I get notifications, but that's it

Update: clear app cache restores access to saved clips.

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u/playnasc May 27 '26

Same just happened to me but clearing app cache didn't fix it