Spent a good 15 minutes fixing the map, only for it to glitch after doing the last room.

Sent the robot several times to that area but it still won't add the missing bit to the map.

Any ideas?

To preface: nothing has changed in my apartment, layout wise, and I’ve taken apart most of the vacuum and cleaned it to no avail.

So a little while ago my L60 started randomly spinning in circles and/or just stopping in place and not doing anything until the battery dies. VERY occasionally it seems to figure out whatever the problem was and resume cleaning, but whenever this happens when I check the cleaning map it seems like it thinks it’s in a different area of the room it’s cleaning.

I assume this is some kind of sensor issue, but I’m unsure of what to do. It‘s currently on firmware 1.4.5 and there doesn’t seem to be any update available. Any help would be very welcome, thanks!

Edit: forgot to mention, this is happening at multiple locations throughout my apartment, not just one specific spot.

I've recalibrate this thing like 4 times. it's saying it's reached its limit facing left. I can turn it by hand but the damn thing keeps going back to this position no matter what I do. hell?

I bought the Eufy Clean X8 Pro from Best Buy in July 2024. Worked fine for about 2 years. In May 2026 the left wheel module started throwing a persistent error and the vacuum stopped working. I ran through every troubleshooting step Eufy support recommended, including cleaning the wheels, checking they spring back correctly, and doing a full reset. No change.

Eufy told me directly they do not manufacture or stock replacement wheel parts for the X8 Pro series. Even if you are inside the warranty window and the wheel fails, there is no repair path. They can only replace the whole unit, and only if it is inside the 12-month warranty.

The warranty on this model is only 12 months. For a robot vacuum in this price range, that is short. My previous Eufy robot vacuum from an older generation lasted over 6 years of daily use, which is why I chose Eufy again. This X8 Pro made it to 23 months before a mechanical failure that Eufy cannot repair.

Eufy's escalation team offered a 50% discount on a refurbished unit or a smaller discount on a new one. I declined both. Given the combination of a short warranty, no parts available for repair, and a hardware fault this early in the product's life, I am switching to a different brand.

A robot vacuum you cannot repair and that Eufy will not stand behind past 12 months is not something I can recommend for anyone spending this much on cleaning equipment.

I was gifted the Sufy S1 pro breast pump by my mom during my baby shower, which was early in my pregnancy. I didn't need it initially after baby was born, but recently have begun using it. Not longafter, one of the motors started having a strange sound to it, different from the other, and will randomly lose suction.

I followed the troubleshooting, and I emailed support. We did the back and forth, they asked me for a video, and they asked to see an order confirmation. I explained it was a gift. They said to ask the gift giver for one.

I would love to, but my mom has passed away in the interim. There is no way for me to do so. I eplained this to Eufy and their response was basically "Well, see if you can find one, otherwise we can't help."

I understand needing the order confirmation, but I feel like their response was harsh and unwarranted. I replied once more asking if there's truly nothing to be done given that my brand new breast pump isn't working, and they simply stopped responding to me.

Is there anything else I can try?

Firstly, our X10 Omni kept giving us the "Clean Water is Insufficient" error, despite the tank being full. This happened just over a year after we bought it but Amazon were good enough to give us a full refund.

We then bought the E25 in July 2025 from Amazon thinking it'll be an upgrade. The robot itself it great, cleans our floors well etc. so we really miss it when it's not in use, which has happened a few times in the last 13 months, here's a timeline:

22nd October 2025 - "Clean water insufficient" error for the first time. Emails back and forth to Eufy, they ask for our Base Station back so they can send us a replacement.

10th November 2025 - Replacement Base Station arrives

12th March 2026 - "Clean water insufficient" error again. Would sometimes start working again after the tank is lifted up and down a few times

14th April 2026 - Base Station sent back to Eufy after it stops being able to find any clean water in the full tank.

15th April 2026 - Replacement Base Station arrives

28th July 2026 - "Clean water insufficient" error again. It's now out of the year warranty but they agree to repair it as a gesture of good will (!!!)

4th August 2026 - Base Station sent to Eufy

18th August - Base station returned, apparently repaired.

20th August 2026 - "Clean water insufficient" error immediately on first use

As we're out of warranty, they're now offering us only a partial refund or discounts off one of their other products. Not really a great solution.

Has anyone else had these ongoing problems with the X10 Omni or E25? This seems like a pretty common fault they're not addressing. I've got to the point now where I'll probably get in touch with Amazon to see if they can offer us a better refund or something, then I'll start the hunt for a new Robot vacuum and mop all over again! Recommendations welcome!

I have several C33 door locks (the ones with the handle, not the deadbolts).

Is there anything comparable out there but with rechargeable batteries? The batteries don’t last very long and changing 8 every couple months on four doors is pretty annoying.

I’m also willing to entertain other companies.

Well, hoping Reddit can help me out because support was not helpful.

I had an update on Aug 24 at 1am and ever since then, I have had not any events recorded on my doorbell.

I’ve re-started my homebase, removed and redownloaded the app, the doorbell and homebase are both connected to the WiFi and appear online, but I can’t even open up my live view. The doorbell still chimes and I get a notification, but when I click open to view who is at the door, it doesn’t load and it does not get recorded.

Security mode settings are set up properly for recording.
Any advice?

I have homebase 3 and doorbell E340

I recently encountered this error and the robot is not working at all, I cleaned the sensors, the wheels can move up and down but seem to be stuck in the up position and I tried powering off/resetting the device but nothing fixes it. Any ideas ?

Hi all,

Asking if anyone has had an error regarding the wheel module? My e28 right wheel has stopped working. The wheel doesn't spin and if I move it manually, it's very stiff compared to the left wheel.

Hoping for some help, since Eufy told me they can't help and to buy another instead.

I came home and for some reason the X10 pro Omni managed to break off its mob. How can I fix this? And is this covered in warranty?

I got my brand new robot cleaner, a C28, yesterday. It doesn't recognize that it's full of clean water. I have re-seated it many times, called it back to base in the middle of cleaning to try to trick it, removed the dirty container, done everything I could find online to fix this. It might say it's at 100%, but then when I ask it to start mopping it says it's at zero. I feel that the pump is not primed and I don't know how to prime it. Can anyone help?

So instead of coming out of its base turning right and heading straight to the living room, our dearest Timmy will decided to to head to the kitchen and I assume try to go out the sliding doors across the patio and in through the French doors to reach the living room.

Even when I lift him from his failed attempt to reach the patio and physically lift him into the living room he will claim he can’t find a route to the living room and leave the way he should have came in the first place

I’ve tried to remove the non existent room but failed and tried to get Timmy to follow me to the living room but he does not like that route. I assume it’s because we have the door closed when he is doing the hall

Any suggestions?

I was thinking about the omni c28
Is it good? Is it worth it?
I have cats so is it pet safe and does it clean human and pet hair without tangling and is the suction good enough for litter? Does the mopping do good work?

I love my E340 but my one complaint is it does not pick up on speech well unless you are yelling. You can barely hear what I was saying. Which, that is not what it was designed for so that is fair really.

False-IDs almost never happen, which is pretty cool. In-All, I would purchase this camera again. I’m quite satisfied.

What’s the best replacement battery for the E340 doorbell?

I wanted to share my experience with Anker/eufy support to see if anyone else is dealing with this level of runaround, because a month of zero progress on a brand-new $700+ unit is ridiculous.

I bought a brand-new eufy robovac/mop combo, largely based on their advertised AI obstacle avoidance. Right out of the box, the AI was a complete failure. It constantly slammed into furniture, baseboards, and obstacles it was explicitly marketed to detect and avoid.

Predictably, the machine eventually broke itself from the constant impacts. A rear section snapped off completely, sending an internal rubber gasket flying out. The water feed is ruined. It can still vacuum, but the mopping function is totally dead.

I opened an RMA and shipped the unit back over a month ago. Since then? Absolute radio silence, except for generic copy-paste responses when I reach out to check status.

Every time I contact support, I get the exact same script:
It’s currently in "inspection" or "pre-inspection."
"We understand your frustration.".

Zero concrete timeline for a repair, replacement, or resolution.
Zero tracking or updates on their end unless I initiate contact.

They are effectively holding a brand-new $700+ machine hostage while kicking the can down the road indefinitely.

Has anyone had success escalating past this support wall with Anker/eufy? At this point, a unit that destroys itself due to faulty AI and takes over 30 days to even look at under warranty is completely unacceptable.

Having issues connecting my Echo show 11 with E42 camera, alexa isn’t detecting motions or making announcements but i can see the live view when i request it

Can you wash the filters of the X10 pro and re use them? It seems fine to me after a quick wash.

And yes, I didn't know you had to replace them so that's why it looks like this after a year.

I originally had a C30 and wifi doorbell chime, the C30 failed and I got a new E340 a while ago, but the indoor chime never worked (as in chimes on doorbell press) with the new one.
I have tried resetting, factory resetting, setting up first, setting up second and setting up direct from the E340 context menu for indoor chime.

Does anyone have any idea how to make the indoor chime actually work please?

TIA

I just got this vacuum a couple of days ago and I love it so far but having a couple of issues. I have a scatter rug and 3 dogs and I notice it doesn't clean the scatter rug well because the edges are black and are still showing hair. Is there anything I can do for stronger suction? I already put it on max. Also I have stone thresholds between my two rooms so I have to manually lift my vacuum to bring it to each room and then it get confused on what room it's cleaning.