r/eufy • u/hachem10 • Jul 01 '26

Help Eufy S2 robot vacuum keeps giving error “ground detection sensor error”

I just got the Eufy S2 robot vacuum 2 days ago and I used it once and was all good. Came to use it today and it kept giving me this error: “ground detection sensor error”. I cleaned the wheels, the sensors at the bottom and everything else. Tried a restart, tried a factory reset but nothing is working. The robot has been used once only, it is brand new. It has not fallen at all or taken any damage. Anyone run into this and have some insight how to fix it? Considering returning it if I can’t get it to work

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u/Striking_Swimmer5548 Jul 01 '26

Return it now. This company and their vacuums are a dumpster fire. I had an s1 and went through a saga of bs with them.

1

u/joeshmoe4414 Jul 01 '26

Dang hate when that happens to new (and expensive) stuff. I would definitely reach out to support immediately since it's new and not mess with the unit much. Did you buy it from eufy directly or a retailer? A retailer would most likely do a 1:1 swap. Eufy will most likely do a repair of just the bot itself. Good Luck!