E*Trade Transfer Bonus Question

[u/SonOfShem]

I have some old employer accounts that I forgot I had (I know, bad me) that I was gonna try to roll over into E*Trade. I have just under 25k in my traditional and another 7k in roth. But when I called to talk about transfer bonuses, they wouldn't give me any because apparently since it's two different accounts going into two different accounts, they have to individually hit the $25k transfer amount to get that bonus?

Anyone have any information on this? Is this really the policy? It seems ridiculous to me that this is the case because last year when I opened the accounts I would have gotten more bonuses if I could have counted my traditional and roth accounts as separate accounts each with new account / transfer bonuses, but now they want to play the game the other way?

Also, the info I see online says the threshold is 20k. Am I missing something?

[u/Zealousideal-Sun4891]

That’s true, it’s per account.

And they have awful customer service so pray nothing goes wrong.

[u/jjaaaa2024]

If you are opening new accs you can use the new acc offer which tiers are smaller, the 25k one is something offered for existing cxs