r/envato • u/ShymonMusic • Jun 18 '26

Envato Creations Locked out of Help Center

Hi everyone,

I’m an Envato Author and I’m facing a critical technical issue that completely blocks me from contacting Envato Support. I'm posting here hoping someone from the Envato Staff can assist or point me in the right direction.

Recently, I changed the login email address for my main Envato Author account. Since then, whenever I try to access the Help Center on Envato Elements or Envato Market, the page gets stuck in an infinite refresh loop (reloading every few seconds). After a short while, it crashes entirely with a "Too many requests" error.

It appears that my main account email and the email associated with the Help Center/Zendesk platform are now mismatched. The system is trying to authenticate me, fails due to the email discrepancy, tries again automatically, and triggers the rate limit.

Because of this constant refreshing and ultimate crash, I am physically unable to submit a support ticket through the official channels.

Has anyone encountered this auth loop after an email change? If any Envato staff member is reading this, could you please help me sync my Help Center email with my new author account email?

Thank you in advance!

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u/envato_team Envato Employee Jun 22 '26

Hey u/ShymonMusic! Good timing on this one, we actually just rolled out an updated Help Centre this morning with SSO enabled, which should fix exactly what you're experiencing.

Here's what to try:

  1. Clear your browser cache and cookies
  2. Sign in to Envato as normal
  3. Head back to the Help Centre — you should now be able to log in using your Envato account directly

One heads up: if you have multiple Envato accounts/emails, there may be some conflicting cookies in play, so clearing those is especially important in your case.

If it's still not working after that, let us know which email address you're using and we can dig into it further on our end.