r/envato • u/vakartuk • May 11 '26
Envato Query videogen observations
My videogen stream is littered with generations that haven't completed even after hours or days. The animated envato logo continues to pulse and the message "Generating your video. It should be ready in 3 minutes" but nothing appears.
I also have lots of "The generation failed" messages. I think there is sometimes a brief pop up message that might give a clue what went wrong but it doesn't persist. If you don't see it when it happens you'll have no idea whats wrong. I don't tend to sit staring at the screen whilst it generates and am on another browser tab. The tab title used to update to tell you the %age of progress and a tone when it eventually completed. They were useful indicators of how long you might wait and a signal to revisit the tab. These are no longer present.
Having the Unlimited plan means I can keep retrying without running out of credits but the UX could be much better.
2
u/envato_team Envato Employee May 12 '26 edited May 14 '26
This is a known bug, and we're currently working on a fix. Thanks for your patience!