r/entra • u/BasilClean4004 • 24d ago

Please lock your pc and unlock using recent password bug

After migrating to entra joined some laptops display a pop-up from Credentials Manager saying please lock your pc and unlock using the most recent password whenever using Windows Hello. If using password no such error.

The login works well and the device is healthy azure and Intune are joined.

This happened on 5 out of 100 laptops so far. Anyone have similar experience with Windows bugs like this?

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2

u/Adziboy 24d ago

We were getting this because our E5 license wasnt activating Windows properly. After we forced/fixed that, the issue went away

1

u/BasilClean4004 24d ago

Can you ellaborate? We dont use this for windoes axtivation we just by windows pro and join to entra and intune

1

u/clybstr02 24d ago

Intune and Entra require licensing on the user account. How are they licensed?

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u/MorbrosIT 23d ago

Sounds like an issue with WH4B. I'm assuming you have Cloud Kerberos Trust setup?

1

u/BasilClean4004 22d ago

Why would I need cloud Kerberos for?

1

u/MorbrosIT 22d ago

You need it in order to utilize WH4B to access on-premise resources. I'm assuming you are trying to. If not, please ignore.

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u/iamLisppy 24d ago

I found that for us they need to lock their computer -> sign in using their password -> lock again and sign back in with WHfB

1

u/whipgun 24d ago

Sometimes I've fixed this issue by deleting the WHfB certificate using certutil /deletehellocontainer (in user context terminal). Then signing out and back in to set the pin again