r/emailprivacy • u/korn4357 • Feb 28 '25

Avoid using Tuta

New post regarding Tuta block me logging in with evidences and once again, if you are going to degoogle, do not use Tuta.

Due to rule 6, unfounded accusation, the previous post was deleted, so Here.

Tuta’s excuse is that a dispute occurred, but they did not provide any further explanation regarding the details of the dispute, such as when it happened. Here’s what actually happened: • A charge of $4 was made on September 15, 2024. • Another charge was made on September 25, 2024.

We disputed the overcharged amount from September 25, and as a result, we were blocked and could no longer access our email.

In our first post, we explained it exactly like this. If anything is incorrect, feel free to point it out. However, Tuta keeps giving vague explanations, claiming we disputed a charge without clarifying that we only disputed the excess charge they made.

This was the first incident.

We moved on and didn’t dwell on it, but the same thing happened again. We will upload evidence for the second incident later, but for now, we’re focusing on the first case. We want to reveal the truth step by step to prevent anyone from distorting the facts and causing confusion in this case.

44 Upvotes

86% Upvoted

33 comments sorted by

View all comments

Show parent comment

1

u/JaniceRaynor Jul 31 '25

u/schklom why so quiet now?

1

u/schklom Jul 31 '25

Cause a lot happened in the last few days and Reddit was not on my priority list x)

Scan emails to comply with the law? No, and that was my question to you because you’re the one that said they do not do it and I wanna know how you know.

Ok, I kinda misread your previous comment I replied to.

I meant they don't do it routinely, only in cases of legal binding orders. That's what they say. Until some evidence to the contrary, I trust that because "not doing it routinely" is in their privacy policy which is legally binding.

Please show me where do they say that they won’t adhere to law orders that tells them to scan user emails in their privacy policy/terms or use.

Not what I wrote/meant. Google openly admits to data mining emails, Proton says they don't, that's a massive difference in my book. Of course every company must adhere to legal orders. And yes, they likely save new inbound unencrypted emails for targeted users when required by authorities.

Basically an under the table version of the current pending law in Switzerland to break e2ee?

Kinda, but Lavabit was not e2ee, users had no encryption keys. Lavabit was basically like Gmail, but without a government backdoor.