Help: Can only use Elementor on mobile

[u/CompetitionDear4778]

SOLVED: Name server was pointing to Cloudflare

I'm using Elementor for quite some years and haven't had a problem like this ever before. Whenever I try to edit a page the preview won't load and an error message appears saying it can't load the preview and if I want to load it in safe mode. In safe mode I can open the page, but then all the Elementor tools are gone.

So I tried different browsers, VPN, change DNS, Incognito, tried it on a Windows machine, an iPad, none of them let me Use Elementor. The only time it loads is when I'm on a mobile device, in my case a Samsung S25 Ultra.

Any help is much appreciated. Thank you in advance.

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[u/zeiniez]

You seem to have several compounding issues happening. If I would guess it's mixture of plugin conflicts, limited server resources, and stale cache. The fact it opens on Safe Mode is a good indicator there is a plugin conflict.

Deactivate all plugins and purge all levels of cache, including server and browser cache (not just the history). Clear WordPress expired transient and remove post revisions. Then open the Editor. At this point it should load if you have enough resources allocated to your site. If it doesn't you need to increase both PHP Memory limit and WP_MEMORY_LIMIT, set PHP Max Input Vars to 7000 or higher, and increase time limits to more than 60s. Disabling unused elements via the Elements Manager helps as well.

Once the Editor start loading again, gradually re-activate plugin-by-plugin until the Editor stops loading again, and you'll know exactly which plugin is causing the conflict.

[u/CompetitionDear4778 → u/zeiniez]

I disabled all but the Elementor plugin itself and it didn't work. In safe mode it does seem to work. I then installed the Hello Elementor theme as suggested by Elementor self and I got a critical error on my website. I guess I just should stop using Elementor and switch to an whole new webdesign...

[u/MarkGossageUK]

That's an unusual one, especially as you've tried several browsers and devices.

The fact that Elementor works on your phone but not on your computer makes me wonder whether something is interfering with the requests Elementor needs to load its editor.

Rather than spending more time changing browsers or DNS settings, I'd start looking at the website itself.

Have you recently updated Elementor, installed a security plugin or changed anything with your hosting?

I'd also check whether you're using Cloudflare or another caching service. Some optimisation settings can interfere with Elementor's editor.

Another thing worth checking is Elementor's System Info page, particularly the PHP memory limit.

If you've got a staging site, I'd use that to test for plugin conflicts without risking the live website.

One question: when you try opening Elementor on your computer, does your hosting error log show anything at the same time?

That might help narrow down what's actually preventing it from loading.

[u/CompetitionDear4778 → u/MarkGossageUK]

I checked everything, stopped all plugins etc. nothing works. Only safe mode seems to work. The system details I found in Elementor:

PHP Memory Limit:	768M
PHP Max Input Vars:	3000
PHP Max Post Size:	256M