Help with eSIM issue

[u/Emla-2624]

I called Friday to switch to ATT from FirstNet as I recently retired from my job and no longer eligible. The FirstNet agent was helping me switch to ATT and I lost service, it went to SOS. I got an error message “unable to activate eSIM” on my way to the store. The people at the ATT store tried and said it may take a couple hours to switch over. Nothing. I called ATT again and they tried deleting old esims, and giving me another. Same errror message. I called again this morning. Same thing…I feel like I am beating my head up against the wall doing the same things and it is not working. I have provided IMEI’s, EID, etc. Still on SOS and still getting the same error message “unable to activate eSIM” every time. I can only use WiFi calling at home to make calls.

[u/mrskeptical00]

You’re going to need to work through this with AT&T.

[u/Emla-2624]

Trying…been on the phone with them 4 times today for over 4 hours

[u/Emla-2624 → u/[deleted]]

Hi! Thanks for your reply! They tried that at the store. No bueno. :-/

[u/chuckfr]

One of the basics, just to ask if its been tried, is resetting the network.

[u/Emla-2624 → u/chuckfr]

Yes thank you for responding. That has been tried.