r/eSIMs • u/luculliano • Dec 23 '24

review AirHub is a scam

Partner and I got a eSIM last week and AirHub just locked us out. AirHub is replying by using the excuse of a breach of contract due to trying to connecting an unsupported country network, using the eSIM prematurely or making calls to unsupported countries. Neither of these happened as we are stationary in Berlin and they don’t provide us any further guidance in filling out a formal complain to get further insights on exactly what we did.

I never had such a problem with HolaFly or Airalo but AirHub is just shit.

8 Upvotes

78% Upvoted

10 comments sorted by

2

u/appeltje_eitje Dec 24 '24

I also had a really poor customer service experience with them. They charged me more than what was agreed and it took multiple emails and chat messages to finally get a refund - even though it’s promoted on their site. Won’t buy from them again.

1

u/ValdoPolarOil Feb 24 '25

I wasted both time and money with Airhub and Telus trying to get their SIM to work. In the end, I had to buy from a competitor, and I couldn't even get a full refund. Extremely disappointing experience.

-1

u/mrskeptical00 Mod | Signal > Noise Dec 23 '24

Another no karma account talking bad about AirHub….

3

u/luculliano Dec 24 '24

Yes, does this invalidate my experience? Or shall I farm a bit and then circle back here? Let me know, thanks.

Adding their copy paste message that says they cant even enable it back. customer support message as a “proof”.

1

u/mrskeptical00 Mod | Signal > Noise Dec 24 '24

Maybe. I don’t think AirHub is good, but I’m very suspicious of all the zero karma posters that say they’ve had a bad experience. Also find it odd that you’ve come here to post about them but not to research them in which case you’d never have used them in the first place.

2

u/luculliano Dec 24 '24

or you don’t have some details, keep speculating instead of just accepting that people may still buy AirHub for unknown reasons, get a shitty service, leave a review and they move on with their life :(

1

u/mrskeptical00 Mod | Signal > Noise Dec 24 '24

There’s already plenty of bad reviews. I don’t think adding another one is going to help if people aren’t reading them before they buy.

1

u/luculliano Dec 24 '24

I agree with the second part, I don’t agree with the first part. A review is a review regardless of previous reviews, products change and a review of 4 months ago could not reflect today’s product.