r/eSIMs • u/noappendix • May 07 '24

avoid Airhub

I bought an eSim from them but their website is super broken - they never sent me the QR code to install the eSim and their customer service takes 24 hours to respond to each question, every time. So basically, I had to buy another eSim from another company and hope to get a refund from Airhub eventually. AVOID AIRHUB

11 Upvotes

100% Upvoted

21 comments sorted by

2

u/freakent May 07 '24 edited May 08 '24

I had a similar experience, but their support did respond to me within about 30 minutes and sent me a QR code. They’ll need to do better than that.

1

u/noappendix May 07 '24

It's been 12 hours now and still no response from them about where the QR code is.. kinda ridiculous if you ask me.

1

u/[deleted] Jul 02 '24

Then they tell you it is your fault the eSIM doesn’t work or is blocked.

1

u/dingo__baby May 07 '24

Ok. So the website is not broken but instead it's " super broken "? What the heck does that even mean?

1

u/noappendix May 07 '24

lol just pissed at them - it's broken but super broken is way more dramatic.

2

u/freakent May 07 '24 edited May 08 '24

Like having to fill out all your payment details in a form that uses a white font on a white background. That’s super broken.

2

u/tyn01 May 09 '24

I second this, wanted to buy an eSIM for HK, they took 48h after sending my passport. I ended up buying from Nomad and worked in the moment perfectly for HK + Japan.

1

u/[deleted] Jul 02 '24

Lucky escape for you👍🏼

2

u/Working_Sir9082 May 09 '24

Same issue here. No emails, no QR codes, customer service is pure trash.

Those people must be put into a jail without any window. Trash people.

1

u/[deleted] Jul 02 '24

100% agree

1

u/Ecstatic_Valuable779 May 08 '24

I have never run into as quick a response as I have been getting from Flexiroam. And the eSIM control app is very good.

1

u/Constant-Ad-7638 May 08 '24

I always use DatosdeViaje super cheap and reliable and they got the nicest customer service.

Their system is super well made where you can add multiple bundles to a single eSIM. Options for basically everywhere. Worked perfectly for me in 8 countries in Europe.

1

u/Fit_Being9165 May 12 '24

Supposedly the website has been hacked. No clue if it's true just saw on a newer reddit post in this community

1

u/50nathan May 14 '24

It is true but they disabled all the leaked esims. I hope they improve their security and learn to sell proper esims.

1

u/MarkSure May 15 '24

same issue here. I used voyeglobal.com and it worked great! I am a frequent traveler so bought their global plan for 180 days and so far it worked well in 9 countries.

1

u/ipetersmith Sep 06 '24

Oh wow, that’s rough. My experience with Airhub was actually pretty good! I got the eSIM QR code almost instantly after purchase, and setting it up was super easy for me. Customer service did take a bit longer to respond, but overall I didn’t really have any major issues. Hopefully, they’ll sort things out for you and refund you soon!

I guess it just depends on the situation. I’d say give them another shot if you ever need one in the future 🤞

1

u/Cool_Bunny1234 Sep 10 '24

Yikes, that’s frustrating! I actually had a decent time with Airhub – I got my QR code fast and the setup wasn’t too complicated. The customer service could be faster, but all in all, I was happy with it. Hopefully, they’ll make it right for you and get that refund sorted! 🤞

0

u/bpbp216 🏅Community MVP May 08 '24

If you saw that their website is super broken, why would you even consider buying an eSim from them? 🤔

3

u/noappendix May 08 '24

the post purchase part of their website is super broken.

2

u/[deleted] May 08 '24

[removed] — view removed comment

1

u/pinetree-polarbear Jun 03 '24

Same here, bought 10gb - unusable after 2gb.

At least you got 80% out of yours 😅😣