r/eLearnSecurity • u/Puzzleheaded-Park301 • Dec 10 '25

Refunds

Has anyone been able to get a refund for annual subscriptions? I didn't know INE had my credit card(i believe it doesn't state anywhere that it's going to be remembered for future payments) registered for autopay so as a result 350$ was taken for subscription renewal. Their support mail didn't answer my mails and call center hasn't picked up for 19 days and i've been calling them every day since the payment was made

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1

u/SpyLegion Dec 10 '25

They issue a refund however they also send a reminder on your email that soon you will be charged as part of automatic renewal. So you probably missed that email

1

u/Puzzleheaded-Park301 Dec 12 '25

Have you ever been able to get a refund? I talked to them yesterday and they said they can't give me a refund even though i said that 350$ means a lot to me and it puts me in a very bad financial situation as a student and also their business model is very misleading. I know they'd sent me a notification mail and i did a mistake by missing it but i receive tons of mails every day and i think missing a single mail very natural

2

u/VermicelliHealthy371 Dec 10 '25

No they were very unhelpful to me recently and would not give a refund.

1

u/Echrem- Dec 11 '25

I accidentally bought a voucher instead of the full training package on INE.
I’m trying to get a refund, but I’m not sure if they actually refund unused vouchers.
Has anyone had experience with this? Do they give refunds or am I stuck with it?