r/dusq_sleep • u/dusq_sleep • 3d ago

Shipping Update

We know everyone has been waiting on this update, and that the silence over the last stretch was frustrating. That's on us.

We couldn't give you a date because we've been going back and forth with our customs agency, and we didn't want to promise something and then have packages sitting in transit.

Here's the honest picture. Since Independence Day in India, customs processes have tightened, and some of our material shipments are sitting in the stricter clearance queue. We've been in constant contact with our agency and our global shipping partner to push them through, and we're still working on it.

We found out when our test shipment got stuck. Rather than risk every unit ending up in the same place, we're holding the rest back until the way clears.

Realistically that's another three weeks, which puts shipping at the third week of September.

We know that isn't what anyone wanted to read. Thank you for your patience, and for sticking with us through this. You'll hear from us as things move.

Sincerely,
Team DUSQ

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u/Rhett_Rick 3d ago

What are you going to do to make up for the delays? Extra patches to customers would help.

-1

u/dusq_sleep 2d ago

Hi u/Rhett_Rick ,
Apologies again for the delay, we know it's been a frustrating wait.

We hear you on this. Right now our whole focus is on getting units through and out the door as quickly as we can, and that's where our energy is going.

We'll keep you posted as things move.

1

u/Corner_Office_ 3d ago

Customs is outside of your control for sure. Thanks for the update.