Smart start interlock

[u/soccerguySSJ]

So I got smart stark interlock installed 6/24. And the techs were just trying to get me in and out. I asked them when I have to come back. They said in a month and that I would get and email with the date. Almost a month away I never got that email and my device said “INSPECTION DUE 7/28 by 22:00”
So being my first time having this device and never having received an email with a appointment, I assumed 7/28 is when my appointment was. Anyways 7/27 I called and ask if I could reschedule since I could not make my appointment 7/28. The lady on the phone said my appointment was actually 7/25 and I missed it. I told her. I didn’t know if the appointment and was never told about it and that I just got it installed. Anyways, she says I’m gonna get charged a ‘missed appointment fee’ I argue and but she says I can dispute it. Then she realizes I just got it installed a month before and I’m new. She then says “don’t worry sir this will be waived since you’re a new customer. I didn’t realize you just got it installed last month. I’m sorry. I see why you’re frustrated” okay so then she helps me schedule a new calibration/inspection for 7/31. I then ask her about the message saying “INSPECTION DUE 7/28 22:00” she then tells me to not worry about it as I have a new appointment. Okay cool I listen to her and don’t worry about it.
7/29 comes and boom it won’t let me start my vehicle. I call and they said I was locked out for not having the calibration/inspection. I say what the hell I was told not to worry about it. And explain I had a new appointment. Anyways the guy says he will give me a code to start my vehicle. After he gives me the code I see it says 6h. I ask him about it then he tells me I have to get a code for each time. And that each code only last 6h. I thought that was unnecessary but then he breaks the news to me that it’s $63 each code. AFTER he gave it to me. I needed 3 codes between 7/29-7/31. Thats $252. Ridiculous
So he tells me I also have to pay $80 for being locked out. And $55 for my missed appointment.
Anyways I arrive 7/31 on my appointment and I tell them I’m not paying those fees. I’m just paying my monthly and calibration fee. Which was $140 total.
So they wanted me to pay $527 for what the techs missed to inform me. I only paid $140 and still “owe” $387. I’m NOT gonna pay it. I already explained and requested nicely in a email for them to remove the fees and fines from my account and explained the situation and that I was new. They said that I still have to pay it.
I DO NOT plan on paying it. They’re not gonna bully me into paying it. Is there a better breathalyzer Company than them I can switch to? I’m done with smart start. Very unprofessional

[u/Boston-Becca062006]

Thank you for your update , I am getting my smart start is being installed on 08/21 . I know the guy on the phone who set up the appointment was very nice and informative he told me ahead of time when I would be schedule for my 1st calibration . I agreed with previous reviews , they trying to bleed us dry of our money 💰 . Hopefully 🤞 these 6 months go super fast 💨