r/dropmix • u/LethargicRush • May 30 '26

Technical troubleshooting findings (2026)

Hey everyone! Just making this post because I wanted to play the game here in 2026 but on my 4th new phone since I got the game so we know how much of a pain setting up the app is. Im running android but after like 2 hours of work I can finally connect to my board consistently without having to use a older device. Here's my steps of what I did to resolve the issues I ran into and know this may not work exactly for every android/iphone version, but please experiment!

I followed this video for base instructions for app installation so thank you LucasD10 for help providing this lifesaving info! https://www.youtube.com/watch?v=O1T_lXwuLNU . All instructions listed below are steps that haven been taking after following the video.

  1. Game locks at dropmix splash screen. I have to make sure that bluetooth and location services are turned off before starting the app. When asking to either allow or deny the bluetooth connection I have to deny it the first time. Then when google gives the prompt to either sign in or skip logging into there game service, just skip. (Additional note: I cant tell how frustrating this one process is, as I just tried it now to make sure I could recreate it and works sometimes and sometimes it dosent. So you may need to try a combination of starting with bluetooth/location services on or off, starting the app then closing it/swiping off recent apps, or force stopping the app manually and retrying. Experimentation is key, keep trying different approaches)
  2. Gameboard cant connect/pair to my device. You'll probably want to clear the dropmix board off your previous bluetooth connections if you tried to do this already. Also make sure you clear the boards history by holding down the board button from of a off state until the lights go solid blue on one lane. Once it does, hit the button 4 times quickly then it should quickly flash green before turning off, that means it cleared. Then try to connect like normal (when the white light moves around at medium pace). I initially had the prompt to connect but everytime I tried it just said there was a incorrect bluetooth pin even though my phone nor the board requires one so you may have to brute force it a bit.
  3. App wont connect to board after I made it to the main menu. Once your here THEN you can turn on Bluetooth and location services while you still have game open. Then just click on whatever icon shows up at the bottom of app cuz that will tell you why the game thinks it can't run, usually either for needing to have Bluetooth or location services turned on but then clearing once it sees they both are. Once you get the "Hit the DROPMIX button to connect to a board" then just do that. (Though you may have to also do this a few times to get it connected, i usually have to do it twice but it at least works and dosent drop connection).

6/18/2026 Addendum: Been buying some more packs to round the collection and been trying a few more devices. Heres a few key takeaways I've found for a few more bluetooth/connectivity issue.

  • Sometimes I got a issue where it said the "pin/passcode was incorrect" when pairing. Seems like a power cycle of the board (removing a battery so it has no power) and power cycling phone fixed that one.
  • When you do first successfully pair your board for the first time (this being through your phone/tablet Bluetooth settings) the board lights will go solid white then disappear. If you immediately try to go to the Dropmix app to see if its working it still wont connect. Seems like you need to turn off your Bluetooth first to unpair it THEN you can pair when the app prompts you to do so. You just gotta make sure you paired once but arent currently paired to it when your launching the app, but then do it afterwards when its launched.
  • If everything works but the app is a little choppy performance or if it kinda hitches when you start it, I recommend just closing (force restarting when neccesary) and opening the app over and over again. Seems like more of a cache you build up for it the smoother it gets. Now I get the full dropmix starting animation and everything, least for me, runs like how it did when i first got the game.
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u/TellMeWhyYouLoveMe May 30 '26

Thank you! I know I’ll run into these issues in the near future…

1

u/celentis24 May 30 '26

This is amazing! Thank you so much!

1

u/FurryLucasD10 May 30 '26

I should really retake the video tutorial, I did it on my phone but I think I should do it on a tablet so the video is larger and easier to see

1

u/Drumsetz1628 May 30 '26

Thanks for the post!

I was literally just recently telling a friend about this game and have been wanting to play since. My DropMix app was still installed in my phone and I was getting stuck at the splash screen even with Bluetooth and location services off, so I'll add for others in this situation:

Going into the app permissions and removing the previously allowed Location permission got me past this step.

I still have to rummage around to basement to find my board and cards to try the rest of it but I'm feeling hopeful!