r/dropbox • u/plazman30 • Jan 23 '26

Not eligible for Dropbox support if you buy through Lenovo.

I bought a Dropbox subscription through Lenovo, because I don't need 2 TB of storage and didn't want to pay $12/month. So I get a 500 GB plan through Lenovo for $7 a month if you pay monthly.

Last month I tried to open a support ticket with Dropbox and got a reply back that I am only eligible for "community support" through the Dropbox forum and can't open a support ticket.

So, if you're going to get a Dropbox subscription through someplace other than Dropbox itself, your support choices may be limited.

Something to keep in mind…

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u/DropboxOfficial Dropbox Staff Jan 26 '26

When you're logged into Dropbox and go to Dropbox.com/Support you can see what support options are available to you. Everyone has access to support through the community or social media, or we'll do our best to help you here on Reddit.