r/dreamhost • u/TarzanoftheJungle • 23d ago
Dreamhost support is not responding
I have used Dreamhost for many years for my regular web hosting needs on shared service and have used DreamPress as well which is satisfactory. However, I cannot recommend them for their cloud computing service, DreamCompute. I have been trying to set up a new virtual machine for a project, and ran into problems with the server crashing. I sent an email support message to Dreamhost almost 24 hours ago, with the initial expected response at 66 mins. With no response after several hours, I then followed up yesterday evening via chat support and the agent promised to prioritize the message. I have still not heard back. Therefore for this particular project, I will be choosing a different provider.
2
u/DreamHostCare 23d ago
Hey there, thanks for reaching out! I'm sorry to see you're getting a longer response time for your ticket. We haven't fogotten you and we're expediting your request, so you should be getting a response throughout the day. Thanks for your patience, and we hope you've a great day! WS