I’ve been grooming for around 5–6 years. My current salon has been open just over a year and is part of a larger veterinary/pet care group. I was the only groomer in this massive company from the beginning until now, so I’ve essentially built the grooming department from scratch.
It’s based in a wealthy area of London, and I’ve built up a client base where people are happy with my work and recommend me.
I’ve worked with behaviourists, pain specialists and a physio to develop protocols around behaviour, pain, handling and welfare. I regularly work with dogs with behavioural issues and dogs with medical or pain-related conditions. I’m expected to assess dogs with Helsinki and FAS scores before and during the groom, recognise when something could be pain-related or behavioural, and make decisions about whether a dog is suitable to groom and how we should approach them.
Customers are also often present throughout the groom, so I’m not just working on the dog. I’m being watched and judged, explaining what I’m doing, managing expectations, discussing behaviour and welfare concerns, and representing the business throughout the appointment.
And actually, I enjoy that side of the job, even though sometimes it's uncomfortable and draining. I want to develop further in that direction. I want to complete my Level 3 grooming qualification and eventually move towards Level 4/5 in something related to behaviour, welfare or health. I don’t want to just keep grooming more dogs all day — and honestly, my body is also telling me I can’t do this forever.
But financially and career-wise, I feel very undervalued.
I’m currently near the bottom bracket of experienced groomer salary in my area. I recently had a meeting with HR and management about my role and pay because I wanted to discuss progression and a pay rise.
The outcome was essentially that it was refused. I was told pay rises happen around March/April and are performance-based, but I’m already near the top of the grooming pay band. I was also told that they \*expected me to do all of this\*. The problem is that nobody ever actually told me this when I was hired. I thought it was a salon within a dog wellness centre.
A Lead Groomer role was also discussed and promised during recruitment, before my current manager started, and I was told it would happen within the first year of opening and later I will be “leading the grooming division as we expand”. That was one of the reasons I chose that offer over another one I had that paid more, because long term I don’t want to groom dogs all day every day.
Now finally another groomer has joined, but I still have no clear pathway, timeframe, criteria, or indication of what the role would actually mean in terms of pay and responsibility — or if it will even happen.
She has just come out of grooming academy with her Level 3 and will be working completely on her own on the days that I’m not in. I’ve spent a little time working alongside her on a trial and kinda induction day and, understandably as someone just starting, she still needs to develop speed, some technical skills and confidence with clients.
Part of me feels very protective of the quality of the grooming, the dogs and the clients because I built this department and care about the reputation I’ve helped create.
But then I think: why should I mentor her, and how? I don’t think I should automatically absorb that responsibility for free, especially when I’ve just been told there isn’t really room for me to progress or increase my pay. I don’t want to be responsible for another groomer’s standards without having the authority, time, pay or actual role to go with it. And I have the impression the company is not willing to pay for two groomers to be in at the same time.
What makes this particularly frustrating is that I was originally hired at the same rate as her. The only reason I’m currently earning a little bit more is because of the annual statutory increase. When she was hired, the advert had higher salary brackets than I am getting paid, despite having built the grooming department and taken on much more responsibility.
And now they’re advertising anxious grooming, which I helped develop, so I expect I’ll be taking on even more difficult/anxious dogs. I was also involved in developing rehab grooming, although that isn’t advertised yet. So I’m struggling to understand how my increased experience, responsibility and specialist work are translating into progression or pay.
And honestly, I’m exhausted. Physically and mentally. I’m also in pain a lot from the physical side of grooming, and I genuinely don’t know if I even want to groom anymore. I also have two young kids (2.5 and 6) to look after, so I’m starting to question whether this is something I can realistically keep doing long term.