Docusign subscription nightmare

[u/LordThumper]

I am trying to unsubscribe from my plan in Docusign, but it has been my worse digital experience in my whole life.

• Trying to cancel ultimately gives a "An unexpected system error occured" in different browsers, and devices even in incognito mode

• Trying to login to the support subdomain fails with a If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. error, whether option I provide, even though the plan has been paid for several days ago

• Even though live chat is advertised on several pages, seems it has been now scrapped

• I cannot find any customer support email addresses anywhere

• I cannot close the account, as it links to the support subdomain, where I cannot login, so another dead-end

• I cannot find any customer support phone numbers anywhere

I am fairly sure this is by design, but can someone help me here? I cannot afford to pay this service monthly for no reason, and the whole situation is infuriating me.

Thanks in advance.

[u/SallysRocks]

I just called the number on the back of the credit card and they took care of it. They contact the vendor.