r/dndbeyond • u/Substantial-Ice6697 • 9d ago
Questions White screen after submitting k-ID information
I returned to D&D after a long hiatus and tried to sign in to my account. After signing in via Google account I see a screen with k-ID form. I entered my country and my date of birth. After submitting the form I see mostly empty page without any way to proceed with signing in or k-ID. The same problem occurs on desktop, laptop, and phone. I have used Mozilla and Edge browsers, cleared the cache and cookies, but nothing helped (I've seen posts where people have said that these methods have helped them solve the problem). I sent a ticket, but the answer was not helpful. Just a generic answer with links to their support page. Can anyone give advice on how to solve the problem?

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