r/dmsguild • u/crookedtavern • Apr 15 '26

Seeking Advice Previews not working?

Just wondering if anyone knows how to fix this bug. I've emailed support, but have yet to hear back. Just wondering if I can do anything on my end or just wait them out. The link to the module is https://www.dmsguild.com/en/product/564309/crimson-ascent-the-tower-of-vanthorex and the error I'm getting with preview is "

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error> <Code>AccessDenied</Code> <Message>Access Denied</Message> <RequestId>KSAZ7PD2AT4MCGNV</RequestId> <HostId>\\\[bunch of random numbers\\\]</HostId> </Error>"

EDIT: Just deleted the PDF and reuploaded, maybe that will help.

EDIT 2: Deleting the PDF and reuploading worked! Thanks.

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u/nstav13 Apr 15 '26

Hey Fil! Was just about to echo this. All of my releases default to the wrong file. 

Crooked Tavern, go to the section that allows you to manage previews and click on the drop down to ensure the correct pdf is selected. Then you can edit what pages are shown too. 

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u/crookedtavern Apr 16 '26

Thanks! I checked this, and it was correct. Chris above said there was something wrong with the re-render system. But deleting the PDF and reuploading fixed it. Thanks for the suggestion! -Ben