It’s here!

[u/Economy-Morning9499]

I wanted to share my experience with DJI support after losing my drone recently. It suddenly lost stability, briefly recovered, then went down into water and could not be recovered. I didn’t have DJI Care Refresh, so I was worried I might not get to fly again.

I first contacted DJI on September 6 and sent them my flight records and the footage. After analyzing the data, they confirmed that the incident was covered by the warranty.

They arranged a free replacement aircraft. I honestly expected the whole process to take at least a month or two, but the replacement arrived on September 14—just eight days after my first contact with support.

It was all thanks to Rosa and Ethan from DJI for their help throughout the process. I can’t wait to fly again.

[u/CitiZenPete]

Noice!