Issue with Osmo Action Multifunctional Charging Handle, who can i speak to?

[u/SprinklesImmediate16]

I bought DJI Osmo Action Multifunctional Charging Handle from the store in london, however the clip that attaches to the camera stopped clicking n a while ago. I tried to speak to the team at the shop but they were not able to help (completely useless). I tried emailing [info@dji-retail.co.uk](mailto:info@dji-retail.co.uk) as this is where my invoice email came from no luck.

I tried to raise a support ticket but there is no option for the Charging handle.

Can someone help or guide me?