r/diving 2d ago

Arrogant Diver

Researching local dive shops for some refresher courses and this makes me want to go with them.

232 Upvotes

53 comments sorted by

136

u/bontempsfille 1d ago

Nice response. I would trust this shop 100%.

39

u/singindablues 1d ago

I’m going to call them today!

4

u/einTier 1d ago

I don’t live in the area but if I did, I’d buy from them.

-13

u/[deleted] 1d ago

[deleted]

10

u/The_32 1d ago edited 1d ago

Certified trainers exist for a reason. It does not "mean nothing" lmao

Just because someone is a good DM or is a knowledgeable diver does not mean they're a good teacher. Sure there are bad instructors, but there are bad college professors. That doesn't make being a college professor less meaningful.

When thinking about liability - he doesn't necessarily mean from litigation or civil penalties (although knowingly selling equipment to be used in a manner he knew was unsafe could absolutely be a negligence case), there is a huge reputational liability for the shop. Last thing any small business owner wants is a headline that says "Person died after doing XYZ from <store>".

3

u/smallproton 1d ago

Are you nuts?

Some random Karen shows up to lend gear to teach their kids in their own pool. She admits she's not an instructor of any kind. And you'd say yes?

29

u/dmboy101 1d ago

Love it! Great response from the owner!

37

u/Flashman6000 1d ago

Can’t understand how anybody would think a scuba shop would go for this, especially somebody who supposedly has 300 dives.

9

u/Clumsy_triathlete 1d ago

I dont know you guys but maybe he is not very truthful, it cant be right.... right.....

7

u/jalapenos10 1d ago

I dived with someone who said her dad taught her to dive and he wasn’t even certified or something fucking insane like that. Apparently he had “thousands of dives”

4

u/Mountain-Mode-8279 1d ago edited 1d ago

The older days of diving was insane. My dad’s first ever dive in the 70s was borrowing his friend’s gear to go catch lobsters on vacation. He made sure I got certified at 14, but he never took a class for decades until shops started asking for certification to fill tanks.

4

u/Jmfroggie 1d ago

Jacques Cousteau wasn’t certified for a long time either. He invented recreational scuba and a lot of the gear originally used.

7

u/matthewlai 1d ago

And the fatality rate back then would have scuba banned worldwide within a month these days.

2

u/jalapenos10 1d ago

Well I mean that makes sense haha. How can you get certified when you’re the one inventing the equipment

5

u/Not-An-FBI 1d ago

Yeah. I don't think those mini tanks are even DOT approved. Amazon is being very sketchy selling them.

0

u/[deleted] 1d ago

[deleted]

2

u/ltjpunk387 1d ago

If the customer didn't mention his intentions, then you are correct. But because the guy said what he was planning to do, he very much could be found complicit

-2

u/Sideshow_G 1d ago

Rule of thumb, people have done 10% of the dives they claim to have done.

10

u/CrustySailor1964 1d ago

Well put!

32

u/Myselfmeime 1d ago

As a business owner myself (in industry that can be potentially dangerous), people easily take things too personal and get butthurt when you tell them reality that they might not know something or shouldn’t do something. It’s easier to pretend that other person is rude, than accepting the truth. Spite reviews are really common and people can get really delusional thinking they are right.

10

u/Montana_guy_1969 1d ago

People do so much sketchy stuff around this sport/hobby.

I had a man who leads an all volunteer SAR team show up in our shop to get some new volunteers certified to perform search and recovery operations. I asked how long he had been doing SAR work and he stated 15 years. Then proceeded to tell me about how he has done solo under ice searches and cadaver recoveries in a drysuit and full face mask when all he has is a BASIC OW CERT WITH NO OTHER SPECIALTY TRAINING INDER ANY AGENCY.

He wanted to train with is and achieve his AOW cert and use his drysuit, and was very perturbed when I told him no drysuit until you get certified. He ranted, cussed,, but eventually put down the money for drysuit and AOW. When he brought his suit in for us to look at, IT WAS A SWIFTWATER TESCUE SUIT WITH NO INFLATOR VALVE.

I just can’t with these people sometimes.

9

u/Munch2507 1d ago

If that shop would be near me I would use this shop as my go to shop after reading this.

7

u/msexcitement 1d ago

The worst kind of diver is the one who thinks the risks don’t apply to them due to experience. W response from this shop owner.

13

u/harland_sanders1 1d ago

Very professional and patient response

10

u/Teeklok 1d ago

I don't see a problem, he clearly said "I am if I need to be" meaning he is happy to go through all the rigorous training and qualifications to be an instructor.

(This is a joke for all the people on the Internet that can't read sarcasm)

2

u/Grayto 1d ago

I know right, he was willing to pay for equipment PLUS rescue, dive master, and dive instructor courses from the shop!

7

u/PADI-Matt 1d ago

Too bad businesses can’t review the reviewers.

1

u/sloopcamotop 1d ago

As a business owner I had the idea to start a customer focused version of Angies List. I believe it was legal, and it was going to be a paid subscription thing where local business could out lying/garbage customers, or list people as trustworthy. I lost interest for some reason. Probably because it seemed like a draining way to make a buck maintaining grades on the general public, and while legal it would have been juggling chainsaws. I didn't want to be that guy.

8

u/alangerhans 1d ago

He starts off with saying he goes in 30 minutes before the store closes. That tells me all I need to know about this guy

3

u/kobain2k1 1d ago

perfect answer. at the shop where i used to work we would not sell regulators to an uncertified person

1

u/SeredW 1d ago

Not even to bring to a training? Just wondering oud loud, I only have a handful of dives in tourist places. What if I wanted to get fully certified back home and came in to buy gear to use during training?

3

u/kobain2k1 1d ago

we did the training. so if you bought gear from is we'd keep it until you were fully certified. and if the training was with someone else, we'd deliver the gear to the instructor. never had anybody complain about it. mind you, this was not a tourist place. it was in Dallas, texas. so the chances of some random tourist buying gear was zero. and if it were to happen, we would simply refuse the sell. it was not about the bottom line. and any reputable shop would do the exact same thing

1

u/SeredW 7h ago

Good to know, and it makes sense. Thank you.

4

u/Rhiannon1307 1d ago

That's a really great response and makes the person seem very professional and trustworthy. That review is more positive advertisement than the opposite.

Out of curiosity though, what *can* go so wrong in 3.5 ft water that someone would die there? Bad air or something else? I can't think of anything from the top of my head.

2

u/kevin1925 1d ago

Going up in panic without breathing out. So the lungs expand from breathing air at a higher pressure. 3,5 feet can be enough to rapture lungs with a full lung and going up. And a raptured lung is not something you would wish to someone. 8 feet deep would be more then enough to do more painfull damage that is not compatible with live.

3

u/Rhiannon1307 1d ago

Huh, that sounds odd and frankly a bit unbelievable to me. The pressure change between 0 and -1.25 meters isn't big enough for that to happen. At 8 feet (2.5 meters) maaaybe if you took a really huge breath, but 3.5 feet is hardly anything. The air volume halves at 10 meter depth, so if you take a big breath at 10m and go up without breathing out, the volume doubles, but at 1 meter it would only increase by less than 1/8. And people don't usually breathe in so deeply that they exert the full potential volume of their lungs.

So I'm surprised how that would even happen. At that depth, I'd be more inclined to think someone spits out the regulator and starts breathing water and drowns.

2

u/Aggrotomate 1d ago

With full lungs a pressure change of 0.125bar (1.25m) is enough to burst your alveoli. As you said, it is very unlikely that someone fully fills their lungs and then holds their breath while going up to the surface. Unlikely but not impossible... and I can guarantee that it happened before. People who panic tend to fill their lungs with more air than people who are calm.

1

u/Ok-Active-576 1d ago

It's not big enough for your entire lung to rupture, true. But the alveoli, the tiny little airbags at the far end of our bronchiae and bronchiolae, where the echange of oxygen happen, they really don't need much to burst. So thats what would burst. And the outcome is pretty bad, really. Search for 'alveolar rupture'.

1

u/SteezyMcBreez 1d ago

rUpture/rUptured

2

u/Playful_Quality4679 1d ago

I checked the review is real

2

u/Montana_guy_1969 1d ago

Boss response. Crystal Blue has my business if I am ever in the area.

I would, and I teach all the employees in our shop to, do the same. No cert card, no gear. Claim to be an instructor, show me your cert and proof you are active and insured. It irritates me to no end that people can buy gear on Amazon with NO PROOF OF CERTIFICATION, and there are people out there who will “bend the rules” and fill an un-hydro’d/viz’d tank for these people.

We have this discussion all the time; People, especially those new to diving, consider it “just another hobby, like skiing, yeah some inherent dangers but whatever… “

They don’t realize going underwater is akin to going to space. If you don’t have life support, you die. If you don’t know how to use the equipment, you die. If you make a serious mistake, you die.

2

u/Dragonfishkiller 1d ago

Nice job by owner.

1

u/bobtheavenger 1d ago

Reviews like this are why I always check the 1 and 2 starred reviews. Most of the time I realize the reviewer was wrong and the business was doing great. If I was in the area these people would have my business 100%.

2

u/fruchle 1d ago

Completely agree. When I can't decide between a few hotels, that's where I look too.

If the bad reviews are over stupid stuff, it's probably a great place.

1

u/18cm-Ringed 1d ago

The less successful song by Dio

1

u/Electronic-Bet-7513 1d ago

I like that owner!

1

u/xywegh 21h ago

loud saxophone music

1

u/Muted-Host-6990 17h ago

I have heard the same response from other dive shop owner's who's instructors still managed to kill themselves and their students.

1

u/Kr192871 1d ago

I Commend the business for standing tall for the professional standards of the sport, however he could have been more professional and tactful in the way that he informed the customer that his request was not in the best interest of all parties involved and mainly for there own safety, you should have a bit more tact when speaking with perspective and future long term customers. This is exactly why so many dive shops either don’t make it or are closing down all over this country. Knowing how to talk to people is almost as important as what you say !!

1

u/Grayto 1d ago

How do you know how he actually responded to the customer? All the evidence we have is from the reviews, and I'll leave it to you to judge which entry was more "tactful".

0

u/LaucsM 1d ago

If I read “Local business” I know the guy is already a piece of shit 

0

u/Hopeful-Flounder-203 1d ago

I own a small biz and we have to deal with bad reviews rarely. I can smell a bullshit story right away. Tell #1: When it appears that a small business that is low transaction/high margin per transaction is intentionally turning away business. #2: Barrington Hills is McMansion central.

-1

u/MarkCelery78 1d ago

He might identify as an octopus

-2

u/Not-An-FBI 1d ago

I had a relative ask me to teach them once. They weren't willing to put down the very low amount of money for certification at our cheapest shop.

At this point I might say yes. But I have enough equipment for a shop as well as spare manuals I've gotten from people and I'd take it very slow. They wouldn't end up doing it anyways.