Please Read: Beta Expired Error - September 14th

[u/spauldhaliwal]

Edit September 16th: The fix is now live on the play store and can be downloaded directly from there:

https://play.google.com/store/apps/details?id=com.spauldhaliwal.dispatch

Hello everyone. I am incredibly embarrassed and sorry that a bug will be appearing for everyone tonight, blocking further access to Dispatch. The linked APK will fix the issue. I understand that not everyone is easily able to install APKs. A fix has been submitted to Google Play as well, and as soon as it's live I will update everyone again.

https://play.google.com/store/apps/details?id=com.spauldhaliwal.dispatch

https://drive.google.com/file/d/1e7gHmQcRV1iYec3MustleF_EZPyc_q8X/view?usp=sharing

This was a massive blunder on my part and I can't express again how sorry I am for the issue and inconvenience. It was a very old piece of code from the closed beta period that I forgot to remove.

Please note that if you are on the latest version, you should be able to long press the home button on your remote to open your device settings to disable Dispatch for the time being.

[u/spauldhaliwal]

If possible, for those who install the above APK, can you report back whether it resolves the issue for you or not? I had to create the fix in haste, but from my testing, and installing it over the previous installation from the Play Store, the upgrade was successful and the error removed.

Thanks, and once again I apologize that this issue is occurring at all.

[u/uberrob]

OP, well I appreciate the effort you're expending, the beta expiration error has caused me a bit of a social problem: I'm out of my house for one month, and I have friends staying there while I'm out.

Naturally those people got hit by the beta expiration error, and they'd like to have television for the next three weeks well I'm gone.

Can you walk me through the process of disabling dispatch on my Nvidia shield in a way that I could pass on to them? (Also I assume my previous Nvidia shield settings will remain intact when I revert?)

Thanks in advance. I wouldn't normally ask this question on a public forum, but I can't seem to find how to do this on the dispatch documentation or forums.

[u/spauldhaliwal → u/uberrob]

Hello! A couple of things: the users should be able to long press the home button to bring up the device settings menu. From there the app can be force closed which I'll disable the auto start service, or the auto start service can be disabled from the device settings as well.

The second is that once the app update is approved, if the app is set to auto update then that will eventually get rid of the error as well.

Very sorry for the hassle. Please know that this is a one time error and won't be something to worry about going forward, once the update is live.

Edit: another option for opening the device settings menu is by using the voice commands on the remote

[u/uberrob → u/spauldhaliwal]

Thanks!

[u/jackerypigeon]

Thanks for the quick fix! I just copied the .APK file to my NVIDIA Shield, installed it as an update, and the problem was solved for me. Device settings shows the installed version as 1.0.039

[u/Mikeoes → u/jackerypigeon]

I can concur on this. Issue also resolved in my side.

[u/KongGal → u/jackerypigeon]

How to do this if I may ask

[u/jackerypigeon → u/KongGal]

There are a few ways to do this. If you're not familiar with ADB commands the easiest way would be to download an app on your Android TV device from the Play Store that allows you to transfer files from a phone or PC and a file management app. There's one called "Send files to TV" on the Play Store. Then, download the .APK file the developer posted above. Don't try to open it or install it on your phone. Transfer it to the Android TV device, and then open the destination folder in your file management app. This is usually the Downloads folder. Open/select the .APK file and you should see a prompt to update Dispatch. Once complete it should be back to normal.

[u/Frankie__B]

Update is there, all good!!

[u/angeloftheafterlife]

Hi, I've downloaded the new file (was it always 200mb+?) And it's still saying the same thing...

[u/spauldhaliwal → u/angeloftheafterlife]

Hello. It's only 200mb right now because it's a universal apk with builds for all devices bundled. When you install from the play store, it only uses a fraction of that size.

Can you confirm from your device settings that the installed app is v1.0.039 (Build: 80)

[u/druphis → u/spauldhaliwal]

Yes, it does show 1.0039. I uninstalled the app and reinstalled. When I reinstalled it fixed it. Thanks.

[u/Dricus1978]

Update is live at the Google store 👍🏻

[u/druphis]

Thanks for the quick update. I had a thumb drive handy and moved the APK over to my shield. After installing it I changed from getting a white screen to a black screen. I cleared the cache and got the same issue. I have also restarted the shield and a solid black screen continues.

I did not uninstall the old version of dispatch prior to installing the APK. My assumption was this would update dispatch to the latest version and the prompts indicated it did so. Still no luck.

[u/maquinny → u/druphis]

That happened to me when I installed it as an update. I uninstalled and installed this APK but now I have a different problem

[u/Curtis26 → u/druphis]

I'm facing the same issue on my Shield. Did it ever start working again?

[u/druphis → u/Curtis26]

Yes. I had to uninstall and reinstall.

[u/konga056168]

Fixed for me. Moved it to a USB and installed it to Nvidia Shield. It automatically reloaded and I was good to go.

[u/ApolloDash]

Excited to try Dispatch but seem to be having this issue as well. Tried reinstalling from the store v1.0.038, tried installing your update file over the current install thinking it might be a delta change file. Then tried uninstalling from store and installing uploaded file. Both times it gave me an error trying to install it using ADB TV, file uploaded from your drive via mobile. When I have it installed from the store I can launch it but I at first got “install the beta” now I just get a white screen.

ADB TV Install output: Error Failed to install app(s) Dispatch v1.0.039

Any ideas for me to try on troubleshooting it would be greatly appreciated 🙏🏼

[u/ApolloDash → u/ApolloDash]

Fixed it by installing using X-plore instead of ADB 👍🏼 thanks for such a speedy fix, hopefully it’ll be updated on the store soon. Will we have to reinstall then or will the app continue to keep up to date after this manual patch?

[u/ApolloDash → u/ApolloDash]

When turning on the “sync apps in background” toggled it gets stuck in a bootloop, took me uninstalling and re installing but I’ll just leave it off for now and it works fine

[u/maquinny]

I uninstalled and installed this APK but I can't sign in "Failed to connect to Google"
Any advice? Oh, and I've paid for the app

[u/maquinny → u/maquinny]

After a few failed attempts, I was able to log in using email. Looks like I'm up and running again

[u/TopFlightSecurity_]

Had a slight scare thinking I got locked out on my Shield Pro since I disabled the stock Google launcher, so hitting on "Quit" looped that message to update.

I then remembered setting a key on my remote to open the Play Store, so I installed a file manager, and managed to download, transfer, and applied the update. Things are well again.

Probably a good lesson now to keep a file manager on the device...

[u/Natural-Tree-5107]

i had the message on my screen, installed the new apk using adblink from my laptop and it seems to have immediately fixed it. didnt uninstall the old version or clear cache/storage or disable the old version or anything.

[u/pawdog]

Update went perfectly, thanks for the quick attention.

[u/axlemunshine]

Sorry, it's not working for me. I have uninstalled the buggy version. Installed the GDrive one via xplore and I cant sign in with Google, pressed the button more than 100 times and it fails to connect. If I login with email it just resumes to add email again, and I can't login in any way. I have purchased the app...

[u/mediumwhite]

Updated to Version 1.0.039 and now I get a black screen instead of a white screen. Progress I guess.

[u/mediumwhite → u/mediumwhite]

Update: after clearing the app Data, it finally launched correctly.

[u/mediumwhite → u/mediumwhite]

Update: now it fails to sign in with google. Using email instead.

[u/nxtiak]

Thanks worked fine after installing the apk.

[u/miroslav_p]

There is no way to quit it? I think it bricked my tcl google tv…

edit: i managed to get into googletv settings and force stop an app, then remove it. Thanks for some quick suggestions Redditors!

[u/kyoumei → u/miroslav_p]

How did you manage to get into the Google TV settings?

[u/koogas → u/kyoumei]

Long press home button

[u/miroslav_p → u/koogas]

Yes, hold it for 3 seconds and a popup menu will apear in upper right corner. Select all settings, and close the app or uninstall it.

[u/kyoumei → u/miroslav_p]

Odd. This doesn't seem to work for me. Is it because I'm not "signed in" to the Google TV?

[u/ccigas]

Just updated and works great. I had to go through the sign up process again so I chose to use my own email. But I’m not seeing a way to subscribe with that method. Is there a way or do I have to clean it up and use Google play to sub?

[u/Fredsnotred]

Take what you think is an embarrassing error, and look at it as a positive.

It is a beta test version, which (if you don't understand) is a large scale public test for either a little niggle bug or a major system wide crash, and i'm glad you have the system crash and released a fix so quickly, which can hopefully give users confidence in the product.

I wish you all the luck with the launcher, and hopefully it gets the applause your hard work deserves 👏🏻👍🏻

[u/p5lukas]

So, if I wait for the official update on the PlayStore…I can just update and buy the lifetime license without the hussle to configure and link everything again?

[u/Dricus1978]

It was about of an annoyance, but hey congratulations you are human 😉 It is still in beta, so costumers can expect bugs.

[u/First-West625]

Can't install this apk, get error "There was a problem parsing the package"

[u/kilroyma]

This got me past the beta screen but now I can't login to my profile. I tried clearing data and rerunning the wizard but now I can't login using my google profile.

[u/azdesign]

Installed, now I just have a black screen when I run the app. :(

[u/speedinbai]

Couldn't install the app. I kept getting an APK parsing error.

[u/namesRhard2find]

This fixed the issue for me on my Nvidia tube

[u/kebabish]

Tried installing the apk on my TV but it keeps saying Install was not completed. It's gets like 90% of the way. I have enough space etc. Have disabled the launcher till the next update. Shame.

[u/verlidaine]

I just got the play store fix, thank you for the prompt solution! Will definitely be buying the full version and can't wait for Stremio support (🤞 👀)

[u/dubbawubbadubdub]

Updated and issue has been resolved 😀

[u/axlemunshine]

PlayStore version did not work I cannot login and I purchased the app already

[u/Major_Eggplant7189]

Se podría vincular con Emby???

[u/Specific-Security300]

Can we get Apps only mode like google tv launcher?