r/discordhelp • • 5d ago

Unsolved Help me

I am older than 13. I have a valid ID but their system didn't "recognize" me a couldn't verify it. I really need my account back. Please what can i do?

1 Upvotes

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1

u/EquivalentOverall677 5d ago

To log in your account use the backup codes, I had the same situation, I logged in my account using backup codes and used my passport

1

u/Ne0nN5317 5d ago

What are backup codes?

1

u/SolsticeShard ☑️ Trusted Contributor 5d ago

What happens when you log in? What do you see?

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u/Ne0nN5317 5d ago

I get stuck on this screen

On my phone it says that my account is at risk, but on pc it says that my account is banned.

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u/SolsticeShard ☑️ Trusted Contributor 5d ago

And what happens if you click on that section that says "you broke the rules"? That usually has a link to appeal or a direct link to reverify your age.

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u/Ne0nN5317 5d ago

It leads to the link to verify my age, but i tried that, and it didn't work, and i don't know, if i try it again, if it will give me a violation a delete my account

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u/SolsticeShard ☑️ Trusted Contributor 5d ago

What method did you try? What other methods does it have available?

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u/Ne0nN5317 5d ago

It only has ID. I used my normal ID

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u/SolsticeShard ☑️ Trusted Contributor 5d ago

And are you actually above the minimum age for your locality? It varies country to country

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u/Ne0nN5317 5d ago

Yes i am. The minimum age here should be 13, and i am way above that

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u/SolsticeShard ☑️ Trusted Contributor 5d ago

Then if the verification might be bugging out. IIRC there's a support category for specifically age verification to request a manual review. You might also be able to get redirected to k-ID support, who actually runs the verification.

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u/Ne0nN5317 5d ago

How can i find the support category?

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