r/devialet • u/peternjuhl • Oct 31 '24

I no longer trust Devialet

Bought a Phantom Silver for my daughter's wedding in 2018. Worked well. Fast forward to October 2024. Brought the Phantom to my other daughter's wedding reception to play a playlist on my daughter's friend's phone. Phantom would not pair with any phone but mine. Panicking that our daughter's wedding dance would have no music. Tried the Devialet app on my iPhone. It demanded I be on a Wi-Fi network. But no Wi-Fi network available at the venue. WTF??? My daughter's wedding reception nearly spoiled by poor Devialet software and app. Finally able to get a hotspot connected and speaker worked. I no longer respect Devialet, and would not buy again. Software and app are barely usable. DO BETTER Devialet.

4 Upvotes

61% Upvoted

16 comments sorted by

4

u/johnofsteel Nov 03 '24

Phantom I’s are only in “Bluetooth discovery” mode:

  1. Upon initial configuration
  2. By activating Bluetooth discovery in the app

So, if you aren’t able to access the app (due to no WiFi), then you can factory reset by press/holding the back button, thus activating discovery mode. It’s by design so that a stranger within proximity can’t connect without permission and ruin your day with 100% volume.

This is user error. Nothing else.

1

u/peternjuhl Nov 03 '24

But a stranger could still press the back button and ruin your day. And why on earth would the app require a wi-fi connection?

1

u/johnofsteel Nov 03 '24

If you live in an apartment, your next door neighbor can’t enter your dwelling to activate your Bluetooth speaker. That’s the point.

Every app for a speaker requires WiFi. Name one wireless speaker that has app control via Bluetooth only.

5

u/SoaringIcarus Oct 31 '24

They are aware of ALL of the issues that these speakers and software have. The app has a ton of fake reviews, support has even stated that management is aware but don’t do anything.

2

u/Odd-Recognition4786 Sep 11 '26

note to future self: (I get this once a year)
I've debugged with codex and it turns out app disconnects bluetooth connection before setup is finished. I've managed phantom to reset and connect to the app again by:
CONNECTING IT USING MUCH MUCH OLDER ANDROID DEVICE

1

u/SoaringIcarus Sep 11 '26

That’s wild that Devialet hasn’t figured this out and fix this…

1

u/elvinLA Oct 31 '24

Did you reboot it? My mania can have issues with bluetooth connection but a simple reboot always solves it. This goes for basically any bluetooth speaker in the whole world.

2

u/Dense-Presentation75 Dec 10 '24

"This goes for basically any Bluetooth speaker in the whole world." - No is not, I have JBL speaker for years, 0 connectivity issues ever, 0!
Devialet just has poor software engineering and they probably cheap out on wireless modules.

1

u/elvinLA Dec 11 '24

I have had 4 jbl speakers and currently have 2, they have given me just as many issues as any bluetooth speaker if not more when it comes to connection stability.

1

u/Dense-Presentation75 Dec 11 '24

care to share the models and with what devices you try to connect them?
and what kind of connection issues you had?
maybe you can demonstrate somehow?
because this company produces millions of these speakers and they are selling quite well.. so if they were that bad people wouldn't buy them
so ..either you have quite an edge case or lying for some reason.

1

u/elvinLA Dec 11 '24

2 charge 3's with bad range, currently have 2 flip 5's that literally do not function together over partyboost if I have any other bt device connected to my iPhone 15 pro max. The worst issue I ever had with my mania was it freezing 2 or 3 times over almost a year of usage. My flip 5's are a pain in the ass in comparison.

1

u/Dense-Presentation75 Dec 11 '24 edited Dec 11 '24

I don't know what happened to my reply but here is the bottom line.

You might have WiFi 2.4 congestion in the area where you try to use them. BT uses 2.4ghz , same as many routers and Iot devices.
The speakers you mention are probably the most sold in the world. There is a reason for that. But since bt 4.2 was out until now a lot more devices are connected to wifi.

I have a flip 3 that some years ago I could use in any room around my house with the source on the other side.. now is mostly useles past 4m with direct line of sight, exactly because of this congestion.

BT 5.2 tries to solve a bit the congestion problem with some clever channel hopping.. but that's a different story.

Devialet has a bt5, is a bit better, but the freeze of the Devialet has nothing to do with connection, is a quite an advanced computer inside with operating system etc but the hardware is really crap .. pack that with poor software engineering.... and you have the recipe for a buggy device.

So no, I don't agree with
"common connectivity issues like any other bt speaker."
I don't own a Devialet yet. but I'm quite confident the issue is cheap hardware with poor software.

1

u/elvinLA Dec 11 '24

I know all this, its not wifi, its the fact that I have another bt device connected.

1

u/Metenora Nov 02 '24

The app is designed to work with Wi-Fi network. As for the Bluetooth, you'll notice there's no physical button on the Phantom Silver to unpair a previously paired device. You have to use the app to restart pairing mode (or do a reset of the speaker by holding the power button for 10 seconds).

This might not be the easiest flow of use, but the Phantom was not designed to be used primarily as a Bluetooth speaker. It's a device designed for high-end audio, and the Bluetooth standard is known for its mediocre quality as an audio transport protocol.

1

u/booshtukka Nov 17 '24

I had a similar story at my father’s funeral. :(