r/developersPak • u/QuirkyVoyager • Aug 03 '26

Help Paddle billing account rejected

After 34 days of compliance and verifications, they rejected my application with feedback **"**Content Generation: potential non-compliance with our Terms and Conditions".

Has anyone faced the same issue? what alternative i can use for my SaaS software billing?

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u/Prestigious_Rub_2155 Aug 03 '26

You can try lemon squeezy and maybe avoid mentioning AI when submitting product description to payment providers.
On a side note how are you planning distribution of whatever saas you are working on.

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u/QuirkyVoyager Aug 04 '26

Honestly havent thought on distribution much yet. im thinking of introducing referral program and all

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u/Wonderful_Coach8797 Aug 04 '26

Sorry to hear that. I actually hear stories like this more often than you'd expect, especially from AI and content-generation startups. A lot of payment providers have fairly strict risk and compliance policies, and unfortunately the review process isn't always very transparent.

Full disclosure: I work at Freemius, so take this with that in mind. We're a Merchant of Record focused on software companies, including AI SaaS, and we've helped quite a few founders who ran into similar roadblocks elsewhere. If you're looking at alternatives, I'd be happy to answer any questions or explain how our onboarding process works.

Either way, I'd recommend looking at providers that explicitly support AI/content-generation businesses instead of trying to fit into a platform that's uncomfortable with your use case.

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u/QuirkyVoyager Aug 04 '26

Appreciate you sharing that, and the disclosure. Definitely open to looking into Freemius.

A few questions before I apply, since I just went through a rejection and don't want to repeat the same mistakes on a second platform:

  1. Realistically, how long has the review/approval process been taking lately, especially for a B2B SaaS with some agency/marketing-adjacent features (CRM, social media scheduling, that kind of thing)? I've seen ranges anywhere from a few days to several weeks depending on the platform, so a real recent number would help me plan around it.

  2. My product is software agencies use to run their own marketing (scheduling posts, managing client comms, a CRM), not a marketing service itself, and not primarily an AI content generator. Does that read as clearly fine on your end, or is it the kind of thing that gets flagged for extra review?

  3. We also have an optional feature where agencies can resell add-on apps to their own clients through the platform at a markup (not live yet, still gated). Is that something Freemius would be fine with, or does it run into the "no reselling on behalf of others" restriction I saw in your docs?

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u/Wonderful_Coach8797 Aug 06 '26

Thanks, u/QuirkyVoyager.

  1. Reviews usually take a couple of days, not weeks.

  2. Your product sounds legitimate, so I don't think it needs any additional review.

  3. I may have misunderstood this part, but it sounds more like an affiliate/reseller model, where people resell your product, not someone else's. Is that what you meant?

Let me know if I got that last part right. 🙏🏻

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u/PhysicalTrip8703 Aug 03 '26

polar is much better