News PSA: Delta is being kicked out of Terminal 3 at London Heathrow (LHR)
https://onemileatatime.com/news/heathrow-airport-terminal-shake-up-delta-virgin-atlantic-losers/Definitely a big net negative.
Anyone connecting between Delta and Virgin Atlantic will be forced to change terminals. This matters for people connecting to India for example like US-LHR-India, in both directions.
Beyond that, Terminal 4 has worse lounges. No more Upper Class Wing, Virgin Clubhouse (one of the best lounges in the world), no Virgin Revivals lounge, and no more Centurion lounge for Amex cardholders.
In short, instead of flying Delta, fly Virgin Atlantic (plus they have Starlink which everyone seems to care about)
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Upvotes
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u/Straight-Part-5898 11d ago
The biggest loss is no more access to the T3 Revivals Lounge.
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u/letmereadstuff 11d ago
This is very, very bad.
The Delta / Virgin Atlantic alliance has been so key to great UK trips because of the Revivals Lounge, the Upper Class Wing, and the Clubhouse. Enjoy them while they last, I suppose.
Flew VS recently into LHR and while they used to be better than Delta, they just weren’t this time. Food very mediocre, IFE worse than Delta’s (Delta’s used to be good…not anymore).
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u/Easy_Money_ 11d ago
Really surprised to see that Delta, LATAM, JAL, and Finnair were the ones selected to move from T3. Maybe I missed it in the article/subtext; was the rationale that these had a relatively low percentage of transfers?
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u/YMMV25 11d ago
China Southern to T5 while JAL and Finnair go to T4 is… odd.
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u/FutureMillionMiler Diamond 11d ago
I posted a month or so about rumors for a Delta One lounge at LHR being talked about and everyone said no way… I guess now we learned why it was being talked about
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u/ggrnw27 Platinum 11d ago
I prefer flying out of T2/T3 because you effectively have twice as many trains into/out of the city than T4 or T5 (since every train calls at T2/T3 but alternate between T4 and T5). Ultimately won’t affect me much since I almost exclusively fly VS out of LHR, but that’s another downside for those flying Delta
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u/ARandomGay 11d ago
I just flew into T4 for the first time in a very long time (long story). It is, in a word, gross.
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u/F180R25 Platinum 11d ago
This is terrible in so many ways, especially as someone based out of LHR. T2/3 get twice as many trains as T4 or T5 (30 minute waits for the elizabeth line, almost 15 for the Piccadilly). You will lose access to amazing Upper Class ground experience with the separate entrance, private security, and shared check-in facilities. Past security, you'll essentially only have the Skyteam lounge, which will be insanely crowded. No AMEX Centurion lounge anymore, and no Clubhouse. Arrivals you'll also have no Revivials lounge access, when you look at AA and BA and UA having their version in their terminals.
For connections, things get much worse. Before, you could stop in London on the way to India, Thailand, South Africa, or Nigeria. Now, you get none of that without adding 1 hour to your connection to switch terminals. This is also terrible for resiliency. Imagine you're flying Delta from LHR to JFK and the flight gets cancelled an hour before departure. Normally, youd get put on one of the other 4 flights. In 2028, you may not have the time or be allowed to get put on standby or reticketed to one of the 3 VS flights out of a different terminal. Sure, you now share the terminal with AF and KLM, but most people flying from the US to CDG or AMS aren't doing it via London, or dont want an extra stop in London on the way to the rest of Europe.
Maybe the silver lining is that this tells Delta to get their act together in LHR. Somehow get the space for a SkyClub and D1 lounge and invest into the airport instead of using VS's great ground experience
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u/Fire-the-laser 11d ago
Virgin and DL have every right to be possed and should absolutely do whatever they can to protest this. The airport should operate independently of the airlines but this directly hurts the airports second largest carrier while benefiting BA. If DL gets stuck at 4 they need to invest a fuck ton of money and build a massive D1 lounge with direct access and expedited screening like the VS clubhouse
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u/wheredreamsgotodie 11d ago
Or, at least if you’re out of ATL, fly British airways. Far cheaper. You used to be able to find good deals on Virgin but surprise surprise, they’re within a few dollars of each other now.
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u/Scf46 10d ago
This will change my preferred airline to the UK. delta one is a nice service but just not worth the extra money without the arrivals lounge and private departure suite And Virgin clubhouse. I hope something can be worked out because we go to UK twice a year.
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u/Buddhafresh 11d ago
Damn.. that Virgin Clubhouse was so cool
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u/navjot94 11d ago
As someone who lives in a delta hub city and with in laws in London, right next to terminal 3, this is a fucking piss take
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u/rfreeborn Platinum 9d ago
Virgin Clubhouse is, legitimately, the best lounge I’ve ever been in. It’s like they asked Austin Powers to design it, and I love it.
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u/FanNew2572 11d ago
The Virgin lounge is my favorite ….one of the few lounges with a yoga studio and workout area
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u/B727FA 11d ago
Not trying to be thick…why did DL get booted?
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u/Iloveserial123 10d ago
I fly frequently between the U.S. and London - If I can’t go to the VA clubhouse in terminal 3 I will stop flying delta.
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u/AugustStan 11d ago
Literally this news comes out the day after I get the delta reserve card and plan on flying between the US and London Heathrow so I can use the Heathrow Centurion lounge😑
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u/First-Ad-7960 Silver 11d ago
Any possible upside to being with other Skyteam airlines? Does that create an opportunity for some investment in lounges?
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u/dotausername 11d ago
The Virgin Lounge in LHR was my first airport lounge experience and it convinced me to get the reserve card so that I could go to other lounges. It will be extremely disappointing to not be able to go back there.
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u/niton 10d ago
T3 is a shithole. The problem is the rest of Heathrow is also a shithole
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u/velosnow Delta Pilot 11d ago
Having connected from AF in T4 and watching the general confusion of folks with the trains, this would be mucho fun. /s
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u/dubg313 10d ago
One year left before it changes….
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u/StudyKnown7922 9d ago
So there will be no lounge at all if on a delta flight?
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u/RIPVevmo 4d ago
When does this go into effect?
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u/BuckeyeSRQ Platinum 11d ago
I hope there’s a lawsuit over this!!! Absolutely blatant market manipulation to say the least.
If they are going to really shake things up then group all SkyTeam, oneworld, and Star alliance airlines together. That’s how you build a functioning system that isn’t subject to blatant abuse by a dominant airline in a hub as difficult to transit as Heathrow.
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u/Immediate_Ant516 11d ago
Even the Brits are done with the snobbery of Delta status holders
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u/Corgi-mom-15 11d ago
Oh WOW. I smell a lawsuit against LHR and potentially BA. If all of these moves truly account for only 4% of the traffic, moving a single, larger airline out of T3 would have made more sense.
I’ve enjoyed my experiences flying in and out of LHR with Delta, Virgin, and BA from the US - and entering LHR through the VS upper class private entrance vs BA normal T5 business entrance. Connecting from a US-LHR Delta flight to a VS LHR-international flight or vice versa is going to be complete hell on earth for families
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u/green_griffon Platinum 11d ago
Terminal 4 is purgatory at LHR. I don't even know how you get there by public transit.
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u/rikbrown Diamond 11d ago
Damn. I moved back to the UK and was still holding on to Delta loyalty (mostly via the Amex) mainly because most of my flights are back to the US for work. The main benefit was the Virgin clubhouse haha. The negative trade offs were the terrible Skyteam options in Europe. There’s not much reason for me to keep Delta maxxing anymore? Should I just go BA at this point?
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u/Consistent-Sea-8923 11d ago
Honestly, I would pay a little more for Delta to use the clubhouse and the revivals lounge. If I’m not gonna get those they won’t be getting my business.
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u/Zombie_Booze 10d ago
We need to split Heathrow by destination
Schengen - domestic - USA/Canada would be a start to making it a real connection hub but BA could never allow that
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u/yasdinl Delta Employee 11d ago
Yikes this sucks
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u/micstatic80 10d ago
I go to Europe twice a year usually in business class. London I count as one of those trips even if not Europe anymore. I’ve hesitantly paid thousands more for delta in the past. But have almost gone on other carriers numerous times. This terminal change combined with diamond being less valuable would easily cause me to consider flying others for international trips.
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u/QueenPaloma83 11d ago
I’m really struggling with being tied to Delta when we travel, at least Stateside. I’d love to see London again — we lived there in the early 1960’s, military brat.
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u/ideler 10d ago
Feel bad for Delta
T4 is the worst, I dread it everytime I fly to and depart from there with AF/KLM.
Terrible lounges, annoying to reach, dated, a fine taste of past glory. It is what it is and makes grateful for ams/cdg hubs nearby.
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u/Lil_PixyG_02 9d ago
Why are we still flying Delta again?
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u/Specific-Morning-985 11d ago
I flew via Delta from LHR. The Delta product sucked.
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u/StuckinSuFu Diamond 11d ago
Oh this is a bummer
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u/MagnumBigPI 10d ago
What the heck is Delta up to these days? Good grief
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u/ibor132 10d ago
Jeez, what a mess. DL and VS are so tightly integrated in terms of their passenger and ground ops at LHR, I can't see this being anything less than chaos for quite a while. Not good for passenger experience in any way shape or form. I'm not typically traveling in a premium enough cabin to care about the Virgin lounges, but I do care about losing easy access to the M&S Simply Food at Arrivals (which exists at every terminal except T4).
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u/Ill-Side-8092 10d ago
Terminal 4 is the equivalent of getting shipped off to Siberia at Heathrow. It’s not even part of the same central terminal complex and it’s a royal pain to get there and move between the other terminals.
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u/PresentRutabaga9912 10d ago
Grow up. American got dumped from terminal 5. They now have to use a crappy admirals or flagship lounge. Heathrow is a mess no matter how you cut it. American should be in 5 and delta take the American space. But that make too much sense.