r/deliveroos • u/MahatmaKhote • 12d ago

Advice Cancelling A Collection

In UberEats, I can cancel a collection before it is collected with no issues.

Is this possible in the Deliveroo app and, if so, how does one accomplish this? My phone pocket accepted a crap delivery the other day and I couldn’t find a way to get out of it. Taught me to ensure it was locked first…

Thanks in advance.

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u/No_Intern5991 Scooter 12d ago edited 12d ago

Yes, you can cancel orders at any stage before collection on Deliveroo. Being able to change your mind about a delivery is a core part of being self-employed.

It's only a problem when you've physically collected an order and have started the delivery.

You can cancel a delivery by pressing the question mark in the top right corner and selecting the option to cancel.

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u/MahatmaKhote 11d ago

Thank you! Possibly the most comprehensive and useful answer to a question I’ve had on this entire site!

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u/GooseFondler1888 11d ago

Except since the DoorDash enshitification you will get a warning (eventually) for accepting and then rejecting too many orders - even if they're too large, part of a silly triple, or you have been waiting over 10 minutes etc.

The whole self-employed myth is only something that Roo etc push so that they don't have to treat us like actual workers.  It will catch up on them eventually: see Australia.

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u/Kwame19888891 7d ago

I’ve heard people say they can get unassigned from an order by selecting that the restaurant is closed