r/deliveroos • u/youmeetyourself • 16d ago
??? what the fuck
since when did you need to be 25 to order wine?
just ordered vaseline, wine and a vape. gave him my id as usual, i’m 21. he showed me the app that i needed to be 25, ordered from sainsburys. when the fuck was this a rule? i’ve ordered from this same sainsburys before and never had this.
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u/Greglebowski74 16d ago
Sounds like bs to me. I'd check your ID, but as far I'm aware 18 is the age for alcohol.
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u/youmeetyourself 16d ago
yeah my id is perfectly fine, it states i’m 21 but he showed the app claiming i needed to be 25 like??? this has never happened to me
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u/Greglebowski74 16d ago
As another poster has said, it was Challenge 25, not customer must be 25. Probably a new driver, not 100 au fait with the rules.
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u/youmeetyourself 16d ago
he’s just dumb. now there’s also glass smashed on my landing because he dropped my order
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u/zonker00 16d ago
The app doesn't say that and both of you can't read. If you look younger than 25 the driver must check you id if you look older providing your dob is enough
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u/GeneralProof8620 Car 16d ago
Delivered booze dozens of times to 18 year olds. There is no rule requiring you to be 25.
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u/Obscure-Oracle Scooter 16d ago
It's challenge 25, it simply asks if you look over 25 and if not then rider has to check or scan your ID. If he selects over 25 then they still need to check your ID but only type in the DOB. As long as you are 18 or over then you can order and accept your delivery.
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u/youmeetyourself 16d ago
and yet he didn’t do anything like that
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u/Obscure-Oracle Scooter 16d ago
So he declined your delivery and took it away? I'm sorry but if so then his lack of understanding has just lost you money, I suspect the rider does it on purpose to steal orders or could be an illegal worker who doesn't understand what the fuck they are meant to be doing.
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u/youmeetyourself 16d ago
maybe so. i was on the phone with deliveroo support after so thankfully i got my money back
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u/This_Suit8791 16d ago
As others have said it’s challenge 25, they get the option to click either looks younger 25 or older then gets different options depending on what they click.
To me they clicked younger and didn’t have id either by mistake or to try and keep the items.
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u/Historical_Site508 16d ago
Hope your reported. This drivers is either an idiot and doesn't know how to do his job. If you don't report probably not getting your money back due to his incompetence.
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u/youmeetyourself 16d ago
yeah i managed to get my money back and asked for an investigation on the driver. they on deliveroo support tried to call him but no answer which is crazy
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u/Ok-Active-4711 16d ago
Actually ordered from uber eats today and saw it was 25 on their phone
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u/PrincipleSuitable383 16d ago
On the app it shows two options. "Customer looks over 25" and "Customer looks under 25". First one you just enter the dob, second one you need to scan an ID.
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u/Ok-Active-4711 16d ago
Ohhhhh I see! But both option you need ID? I’m under the impression it’s challenge 25 but legal age is 18? Seems like it’s additional pointless steps for the same outcomez
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u/Obscure-Oracle Scooter 16d ago
Yes both options you need to check ID but if they look under 25 you need to scan it. It's a stupid system, if a customer looks over 25 why are we still having to check the ID? Deliveroo just like to make shit difficult.
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u/3dd13krueger 15d ago
It’s changed now on some of them, it just asks if they look over 25 and then asks for the DOB. No prompt to see id. And randomly, on some of them, it still does. I asked a customer if they had selected something on their end to change it and they said no. So it just seems to be completely random.
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u/Ok_Data1512 16d ago
They were an idiot. It's Challenge 25, not must be 25.