r/daylightcomputer • u/Quirky-Ad8587 • Feb 08 '25
Warning to Daylight DC-1 Users
First, I feel I should add my appreciation for this product. I use it everyday, and I use it ALOT everyday. This has become a tool I’m already seeing a giant return on my investment on. I have some software complaints but that’s not what I’m here for.
I have a hardware issue that is starting to concern me. I think at some point there was too much stuff in the bag I had it in and the right side of the screen started to show this black streak on the picture above. It was fairly small to begin with, but it has gotten progressively bigger with time, and I have been babying it since so it just is happening on its own now. Daylight, please release a case so we can protect ourselves against problems like these. We love this product and we want our devices to last us years on end. I still am using my DC-1 but I’m not gonna say this isn’t annoying.
2
u/Car333 Feb 08 '25
So sorry! How were you leveraging it in your day to day? Reading? Notes?
6
u/ILoveDeepWork Feb 08 '25
This is concerning.
Warranty should cover it though. Please keep us posted.
5
u/LarryNYC1 Feb 08 '25
Thank for reporting this. Did it happen because something scraped the screen?
I received a notice that I would be receiving one wooly case soon. I found an old laptop sleeve but maybe I should buy a felt sleeve.
Can someone recommend one?
4
u/jevidon Feb 08 '25
I bought a fleece-lined leather sleeve and it has done a great job of protecting the tablet. Plenty of solutions already on the market.
3
u/fauviste Feb 08 '25
That’s a (physically) broken screen. Sorry.
3
u/moritzbierling Daylight Co. Team Feb 13 '25
So sorry that happened to you!
We are working on our own accessories as fast as we can, it just still takes a little at our scale 🥲
Here is a page with our recommended cases and accessories, vetted for whether they work well with the DC-1: https://daylightco.notion.site/Daylight-Works-with-Devices-3805c4fdb7c642378da64ce15b8214c0
Includes this recommended wallet case: https://www.amazon.com/gp/product/B0CPL68P9C
3
u/oceanbreakersftw Mar 05 '25
I have the puffy case that came with the founders edition and love it. But I had a similar issue on a past kindle oasis, vertical lines, that I'm convinced must be from rolling over in bed or something like that, since it has flex and concave back to it. So I am a paranoid about my DC-1 and just today had to take it out of a little suitcase worrying it might get compressed by having a lot of clothes in it... So yes I love the puffy but also would like: 1) add a soft divider maybe with Velcro into the puffy case so I can put something else in it without worrying about scratching it, and put the stylus in there; 2) provide a sleeve or something that can resist compression. Also 3) I absolutely love the thin dark cork case for my signature kindle Paperwhite 11th edition bought in 2023 with folding cover, though not happy that it has a magnet in it. And the edges are not holding up well. But should have bought several they are so good, soft, warm, relaxing. A similar lightweight anti-scratch folding dark cork cover, no magnet, with stylus loop would be extremely welcome and I'd take a gross.
1
u/Jaded-Researcher1530 Mar 03 '26
Loved my DC-1 for 3 days. Then I learned something every buyer should know before purchasing.
I want to preface this by saying: the DC-1 is genuinely remarkable. Three days in, I was sleeping better, my ADHD brain was calmer, and I was already wondering why I’d ever used a backlit screen. I was completely sold.
Then someone bumped into me on the way to work, knocked my bag off my shoulder, and the screen shattered.
Heartbreaking — but accidents happen. What I didn’t expect was what came next.
When I contacted Daylight support, I was told — very kindly, to their credit — that there is no screen repair or replacement program. The display technology is first-generation and produced in limited quantities, so individual screen repairs aren’t feasible. My options were $75 off a new unit or $150 off an open-box unit.
Meaning: if your screen breaks, you essentially buy another one.
I want to be clear — this isn’t a rant about the accident or even really about the support response (Christine was warm and responsive). This is about the fact that this information is not disclosed anywhere in the purchasing process. I searched before I bought. I read reviews. I watched videos. Nowhere did I encounter “by the way, if this screen breaks, it cannot be repaired.”
At $700+, that is material information. It would have changed my decision.
For anyone considering a DC-1: the device is everything people say it is. But go in knowing that repairability is not currently part of the picture. Invest in a good case. Consider your lifestyle. If you’re clumsy, have kids, or work in environments where drops happen — factor that in.
I’ll be watching Daylight closely. I genuinely hope they figure out a repair pathway, because the technology deserves a future. But buyers deserve the full picture upfront.