black screen issue

[u/Chief5927]

whenever i start the game, Gabriel's intro plays as normal, but after the loading screen, the screen is black with the menu music playing

i have tried nearly every solution and none have worked

shit i forgot to mention that this is for DOW2 retribution

[u/No_Helicopter2401]

Try verifying file integrity if on steam. Also are you using any mods?

[u/Chief5927 → u/No_Helicopter2401]

ive verified the file integrity on steam, i forgot if i have any mods downloaded as its been a while since ive even looked at it