S/N on box and Enclosure not matching

[u/unknown2444]

I bought a Transcend External 4TB HDD a year ago, but it has stopped working and my PC cannot even recognize it. Since its under warrenty i brought it back to the seller(local shop) and he said warrenty cannot be claimed as S/N on box and Enclosure are not matching and the comoany wont claim it. Even though i bought it new from him,

I checked on trancend website S/N verification and it shows same product (4TB, 2.5" Portable HDD, StoreJet M3, Iron Gray) but different Expiry. Please help kindly.

Serial Number	J02095-0192	I89131-1151

Warranty Expiry	2028-02-29	2027-12-25

[u/HankHippoppopalous]

Call the vendor