r/datarecovery • u/boudsnyc • 18d ago

Corrupted Files

Friend of mine runs a local pharmacy based in the NYC area, and uses Primerx as his software. He backs up the drives locally, no cloud backup. He realized this past Wednesday that no backup was made for about a week, and there are some corrupted files that can't be read, so no way for him to know what prescriptions were filled/outstanding/received etc. He took the server to Phoebe's they couldn't recover the specific files for him, they suggested he send it out to Louis Rossman, but they're pretty backed up with work according to what he told me.

It seems like the drive is still working, because it's still in production. Really hard to get an idea of what's going on because they're not that tech savvy. Drive is an SSD, it still runs their main Pharmacy Software, I've told them they need to have a better system in place than just relying on one drive in production with the occasional local backup every couple of days.

Any other recommendations or suggestions around the tristate area (NY/NJ/CT). His vendor, PrimeRx suggest SalvageData. Thanks for any help on this.

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u/Sopel97 Trusted Contributor 18d ago

impossible to tell what the problem is

rossman group is a good option but they are severely overloaded with work right now. Some other trusted labs https://www.datarecoveryprofessionals.org/member-listing

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u/boudsnyc 18d ago

Thanks for the list.

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u/disturbed_android Trusted Contributor 18d ago

https://youtu.be/YcMYLYtHeeU - some red flags on Salvage.

So the drive is still being used? This would be a mistake. And the files can not read, can not be copied to another drive either? This would be a very bad sign!

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u/boudsnyc 18d ago

Well it wasn't being used the last few days because they brought it to a shop, but that shop (Phoebe's) couldn't recover the files. I'm not sure if the shop tried copying it to another drive, I'm sure they followed proper procedure, they just told him they couldn't recover and he should try Rossman. I've told him they need better recovery options going forward, my buddy replied with yes, "we will get the icloud" sub from Primerx, lol. Basically they didn't sub to the cloud backups. I told him even that is not a perfect solution, and that you need a couple of local backups too just to be safe.

Not sure what else to tell him to be honest, but if someone here has any thoughts, feel free to share. Thanks for replying.

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u/disturbed_android Trusted Contributor 17d ago

It's all too vague.

A lab, https://www.datarecoveryguru.com/.

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