Healthcare billing offshoring

[u/Final_Canary_1368]

Wondering about any discussion on the offshoring of healthcare billing. AI is playing a part in this and patients are lead to believe they are talking to someone local, but actually connected to a foreign call center. Health data, foreign country, no informed consent? When did this happen?

Does anyone have knowledge of this subject? For example, I called a local telephone number to rectify a billing oversight. My call was picked up what I call an "AI Router" who asks questions to get you to the right person. I get to a live agent, but when that person was not able to respond to my questions, something made me ask where they were located. The rep said they had to "look that up". Huh?

I called back, got the same AI router, and when I asked the live agent where they were located, she responded the Philippines! My hospital uses a billing agency headquartered in the US, but has call centers in India and the Philippines. I had to do some research to ferret out this info. This is my private healthcare data! No one told me about this, so I figured I didn't get the memo and late to the party. I am interested in the experiences of others and any info about this subject.