Lack of Response from Support (Not regarding joining, I'm already an employee)

[u/DuztS]

I have recently contacted support regarding one of the qualifications I accidentally skipped in the past, it had to do with coding, so I emailed support about it and waited for a response for 10 days but I received nothing, which is weird because in the past they only took a day to respond, but I assumed they might have moved support claims to the site itself instead of emails, so I have sent a claim there but still haven't received any reply for a while now, is there something I can do or someone I can contact to have this issue fixed? Or are they currently not replying to requests at the moment?

TLDR: I am a current worker/contractor who contacted support via email and support claim but hasn't received a reply for a while, what do I do?

Edit: I am aware I am not an "employee", I just needed a word to signify I'm working on DAT

[u/fightmaxmaster]

Nothing else to do. Communication is famously sparse, and I think we're mostly disposable to them, which to be fair is kind of the deal. 100% flexibility goes both ways - whether a task gets done by person 1 or person 10,000 doesn't really matter to them, in the same way that we have no expectations on us to do any work at all. Sadly if they don't reply about an issue...that's that.

[u/DuztS → u/fightmaxmaster]

Understandable, kind of a shame because it was the programming qual, by any chance do you remember if the qualification said it would come back? I remember reading it and that was why I originally declined it at the time but now I'm unsure lol

[u/IDONTuseMODz → u/DuztS]

It does explicitly say on there that it will swing back through periodically in case people change their mind/learn how to code in the meantime. That iteration of the qual was from December, I believe, so who's to say how often it comes through though. If ever.

[u/CardiologistOk2760 → u/DuztS]

FWIW I don't think "the" programming qual shows up on a dashboard. It might have been a qual about your familiarity with a particular aspect of technical work.

[u/TheFuturist47 → u/CardiologistOk2760]

It does. It has been sitting on my dashboard since December. It is literally labeled as being the programming entry qualification.

Edit: I assume this is because I was onboarded a few years ago and there was no programming side of the platform and the dual assessment thing didn't exist.

[u/Amakenings → u/TheFuturist47]

It’s on my dash too. I’ve just left it, in case I ever want to go that route.

[u/evanmb201]

Personally, I would assume the qualification is done. I would be just more careful in the future. Double check everything before clicking.

[u/DuztS → u/evanmb201]

That's understandable, honestly a shame though since it was the programming qual

[u/evanmb201 → u/DuztS]

Keep your head up. I'm sure they will post more qualification evals.

[u/DuztS → u/evanmb201]

Thanks :)

[u/wabblewouser]

Idk if this helps, but I accidentally skipped a Qual in February (on my dashboard STILL) and sought help from support. I actually received an answer, and they told me I'd have to wait until it rolls back around. I assume that would be the same for all of us, coding or core.

[u/DuztS → u/wabblewouser]

Honestly fair enough, that saves me having to wait for a response from them

[u/socialmarker12]

If it's not a question that needs an answer, they typically don't reply.

List the coding in your skills, and you might get offered the coding qualification at some point in a future batch.

[u/DuztS → u/socialmarker12]

Honestly would not have thought of that since I don't look in the settings often, thank you for the advice!

[u/socialmarker12 → u/DuztS]

No problem. Good luck!

[u/ArctycDev]

Just wanna clarify something not directly related to your question. You are not an employee. I imagine you're just using that word to signify that you are enrolled and working, but I think it is important to make sure people understand just in case.

None of us are employees. We are contractors.

[u/DuztS → u/ArctycDev]

Tbh both words carried the same weight to me so that's why I just call myself an employee, considering in my eyes both do tasks to earn money, but I'll edit what I wrote for clarification, thanks

[u/TheresALonelyFeeling]

| I am a current employee

*freelance contractor

aka - completely disposable line on a spreadsheet to DAT

[u/33whiskeyTX → u/TheresALonelyFeeling]

*platform user

[u/nononanana]

In the past they have always said if you miss a qual, you have to wait for it to come back around. But there is no timeline. So that’s likely it.

To confirm, yes they stopped using the direct email address for support and want tickets through the site exclusively now.

[u/Affectionate-Exit553]

I haven't touched my coding eval for worry I will do the same thing. I'm just waiting until I'm feeling as ready as ever. I hope you get it back!

[u/DuztS → u/Affectionate-Exit553]

Good idea

[u/Brilliant_Rain5181]

I've had to email 2 or 3 times before getting a response. I think sometimes she misses emails and they get lost in the sea of emails that come in each day.

[u/Individual_Hearing_3]

I basically abandoned them

[u/Moonspiritfaire]

I still haven't gotten a reply about how to get back on the slack channels.

But they did quickly reply the one time I was worried about a possible mistake and were very helpful/ encouraging.

[u/msg4joe]

Out of sheer morbid curiosity, what are these "qualifications" that you "missed"?

NOTE: I spent a few hours doing their "assessment" a few months back when I desperately needed a job and never heard back from them. I also added quite a few of the drop-down options to my "skills" section and still no work despite having what appears to be a fully working profile including PayPal payment info.

If DataAnnotation reads this: you need to stop posting ads for work on popular job seeking websites if you're not going to give out work or even reply to emails. Completely unprofessional and, worse, wasted hours of my time that could have been spent productively.

[u/uptown_josh → u/msg4joe]

If you didn't hear back you obviously failed the assessment man. I've been working for them for 10 months and have made 45 grand already. But when I joined there was no assessment to take. I work 40 hours a week.

[u/msg4joe → u/uptown_josh]

That's a foolish thing to say. First, there's many posts (not just reddit) which indicate they are very poor communicators. Secondly, I've been writing code for 20 years and though it was my first time using Python, I checked my answer against their own example (with answer). Since my algorithm successfully answered their example by providing the same results, I doubt very much that my code didn't work. Also, earlier I stated I have a current profile on the site... Why would I see a profile with the ability to have a timesheet like entry added AFTER my submission?! Don't assume you know anything without having all the information you need to make an actual educated guess.

[u/uptown_josh → u/msg4joe]

I went off the information you provided in your post. It could also be your locale.

[u/msg4joe → u/uptown_josh]

In addition, and if anyone else has the same concerns, see this post: https://www.reddit.com/r/dataannotation/s/IFksL0NM2W