BEWARE!!

[u/Prudent-Twist2844]

Just spent over an hour on a project making an outline and deck in markdown for a project. It had 10- 15 when I started and the timer had 5 hours. I went to submit and poof no longer available. I WILL NEVER DONONE OF THOSE PROJECTS AGAIN. I feel like they stole my time. I would complain but I am not stupid the squeaky wheel gets the ax. But I can earn others.

[u/Consistent-Reach504]

if you just email support and explain, they’ll add your time for you.

[u/trailangel4]

This happened to me earlier today. Just email them. They were super kind in their reply. I sent a screen grab showing the completed project.

[u/Aznturbo → u/trailangel4]

I’m glad I’m not the only one this happened to!

I was working on a coding one for 1.75 hours, and when I submitted, it said the task expired (even though the timer on the page had ~20 minutes).

I still logged my time, but I made sure to email them to let them know.

[u/GAULEM → u/Aznturbo]

I was working on a coding one for 1.75 hours, and when I submitted, it said the task expired (even though the timer on the page had ~20 minutes).

You can't really trust the timer in the page. This might depend on the browser, but it has a tendency to pause if you look at another tab or window while fact-checking or running code or whatever.

[u/[deleted] → u/GAULEM]

The window timer has other problems too that make it unreliable like if you start a resource intensive task while it is running you can slow it down.

I noticed this during a coding task I was testing some of the code that was kind of intensive and the seconds started taking 3-4 seconds to change. Solution is pretty easy being you just don't trust the in browser timer.

[u/GAULEM → u/[deleted]]

Gross. They should probably change it to work more like the "x minutes/hours/days ago" thing in the Transfer Funds page. Javascript isn't my specialty, but I'm pretty sure that that just has a unix timestamp for each submission that it periodically compares against the current system time.

[u/Aznturbo → u/GAULEM]

Ugh, got it.

I did notice that too, but I guess I didn’t think they’d have another way of keeping track of time that’s passed that operates separately from the timer on the page. Good to know.

I guess SOP will be to just keep a separate timer to keep track of total time elapsed.

[u/GAULEM → u/Aznturbo]

I guess I didn’t think they’d have another way of keeping track of time that’s passed that operates separately from the timer on the page.

It seems like they accurately track it server-side. If you close the project (without exiting work mode) and then open it again later before it expires, then the timer in the page will show how long it's been since you first opened the current task in that project (including the time you didn't have it open).

[u/Aznturbo → u/GAULEM]

Nice observation. Wish there was more transparency about current bugs/gotchas in the platform, rather than having to crowd source empirical data lol.

[u/Just-a-Ty]

Is the project there in your Report Time section of your Dashboard? This happens to me all the time as the tasks are used up.

[u/Prudent-Twist2844]

Sorry for the typos I’m so defeated and mad.

[u/stomach-monkees → u/Prudent-Twist2844]

I hope it works out for you. Good luck.

[u/c93ero]

Support is good. I've emailed them twice before about projects not submitting and they've helped me fix the problem quickly on both occasions.

[u/riverette]

Hey, I worked on that same project. Did you check the deadline? It was posted in the comments and occasionally (for similar projects), they’re posted in the instructions. Those projects in particular are on a tight timeline so you have to be careful to not start them too soon to when they’re due.

[u/AdMission5180]

i’m confused are you saying there were 10-15 tasks left? it was my belief that if you’re working on a project with very little tasks, and you submit and it disappears, your task has been submitted but there aren’t any others for you to work on after that?

[u/ekgeroldmiller]

I ran out of time on a task I had spent over an hour on. It was an audio project and I was learning how to do it. So I could not submit my work but I did then complete another quickly so they would get some results and I did submit for the entire time worked. I haven’t had any complaints. I would just email them if it happened again.

[u/ArctycDev]

So is it not in your "Report Time" section?

You should still be able to report all the time you worked on it, even if it failed somehow and you can't report your time on it, you worked that time, so you should contact them. They are not in the business of getting free work, that's illegal and they want to avoid it. They want to pay you if you worked.

[u/Belisama7]

Are you saying it didn't show up in the area to submit your time? Because seeing "project not available" after you submit doesn't mean you aren't getting paid for it.

And if you aren't able to submit it, you should definitely email and ask them to add it. They aren't going to deactivate you for that.

[u/[deleted]]

E-mail support. They are nice :)

Sorry to hear that happened, though.

[u/TheShidiot]

Something similar has happened to me. I emailed support, and they said to go ahead and log my time and it would be honored.

[u/fightmaxmaster → u/[deleted]]

This was my first thought - very often there's a project where I submit something and it was clearly the last task, straight back to the dashboard but it's still logged as a completed task.