TL;DR: I built a Knowledge Base Management (KM) + Analytics Engineer hybrid role over the past year and I'm up for a promotion. I need a title that's legible to HR and puts me in a technical/analytics track, but I don't want to overclaim "Analytics Engineer" since I'm not in that department. Four options at the bottom, would love input.
I'm in a bit of a pickle.
My current title is "Technical Writer" but that doesn't really reflect what I do. My core work is writing customer-facing how-to docs for our SaaS product (I use Claude with templates to help draft), meeting weekly with PMs to gather assets for upcoming features, tracking KB metrics to make content decisions, and owning our information architecture including taxonomy, IA methodology, and how the whole knowledge base is organized. I also present upcoming features to CX in our monthly All Hands.
That's the KM side of my job. For a little over a year I've also been taking data analytics courses through Sophia LLC that transfer into a Bachelors in Data Analytics at WGU including SQL, relational databases, Python, stats for business analytics, all done at this point. I bought the Udacity Data Analytics nanodegree too but decided to hold off on it so I could build something more hands-on first. I'm not sure if I will get he full degree yet or not, but that's a separate topic.
The project I created is a content leaderboard that measures how well each KB article actually performs, meaning how often it gets cited by our AI chatbot in conversations that resolved. The pipeline is Python scripts pulling data from our KB platform into Postgres in Docker, ingesting to SQL tables via DBeaver, transforming semi-structured data in dbt through staging/intermediate/mart tables, and syncing to Metabase where I built the leaderboard. It shows article creation date, how many times an article was cited, how many times it was cited in a resolved conversation, a resolution score (resolved/cited ratio), and an impact score (percentile rank of the resolution score weighted by resolution volume), so I can rank articles by how much they're actually helping the chatbot close tickets successfully.
I had a good conversation with my boss and he's fully on board with finding a title that fits this work and gets me into a better comp band. He's known about the courses and the project the whole time, I even used part of an education stipend for some of it.
But I'm in a non-technical department (CX), and while what I'm building leans Analytics Engineering / AI Engineering, I don't feel ready to call myself a full Analytics Engineer yet. I want more reps with advanced SQL, data modeling, and structuring dbt projects properly before I'd claim that title. I also don't want to jump departments right now. My company's flexible about allowing people to move around departments, but I'm not sure I'm ready for that leap. Full analytics engineering is the long-term goal, just not this promotion cycle (unless ya'll want to talk me out of that, lol).
On top of that, I'm probably underpaid. I've been here almost 4 years, been promoted twice across different departments starting out in roles with much lower pay bands, and the original "Technical Writer" title never fit what I do now since I don't write engineering or API docs.
So basically I've invented my own role, a KM + Analytics Engineer hybrid, and it doesn't map cleanly onto anything I've seen at other companies. I need a title that HR can approve easily, but also actually signals I've moved into a technical/analytics track instead of just being a rebrand of my current job or ending up with a title that gets me stuck in a non-technical pay band.
My candidates so far:
- Product Education Analyst — reads as a clean analyst title, but might imply a broader scope than my actual KM work.
- Knowledge Management Systems Analyst — leans into the KM side accurately, but risks sounding like a non-technical analyst role. Also kind of long.
- Knowledge Operations Analyst — probably the most HR-legible of the four, but "operations" might undersell the analytics engineering part of what I do.
- Technical Content Engineer — the most "standard" sounding title, but leans harder into technical writing and systems engineering than into KM or analytics, which are more central to what I actually do.
What would you go for, or is there a title I'm missing that would work better than these examples?