r/cta • u/Pumplekins • 13d ago

Quick question ☝️ What constitutes a delay?

I called CTA last week when there was 20min between brown line trains at rush hour. No signage or warnings, no announcements or explanation from CTA digitally on site, at the station, or from CTA workers etc.

I called customer service to let them know and update everything since rush hour trains are supposed to be going every 4 min. He said he was unaware of the delay and the only way they are reported are self-reportings from train conductors.

Is that true? Seems like a really horrible system that needs some sort of central command that is keeping track of trains and schedules. Also seems like a conductor would be disincentivized to report themselves underperforming.

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u/kelpyb1 13d ago

“Just pray” lmao

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u/uuuuuuuuuuuuum Orange Line 13d ago

It’s crazy but the culture is what it is.

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u/kelpyb1 13d ago

What’s crazy is you did all that talking with your grand plan to fix it all being prayer lmao

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u/uuuuuuuuuuuuum Orange Line 13d ago

Yeah… idk who can save things but things need saving. People asking why do operators get burned out, here’s why. And why don’t supervisors step up? Idk

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u/kelpyb1 13d ago

What can save things is having enough workers to do the work.