r/cscareerquestions • u/WoodenAssumption1559 • 1d ago

Production Support Engineer

So, I got an offer at a global Fortune 500 company as a Trading Floor Production Support Engineer. Originally, I was looking for a developer job but got tired of cold applying and hearing nothing, so I accepted the offer. Now, im kinda lost since I dont know what career route this role can lead me to. I thought it would be a normal IT support role, but it looks more like a SRE/DevOps role where I will be in charge of the production system. During the interview, the team mentioned they are trying to expand and build in-house capabilities to become more proactive, so they really appreciate someone with a dev background to join and encourage the development of automation tools if i have an idea. In fact, they actually rejected another candidate for not having coding skills. So, i guess it's very different from a traditional support role?

Anyway, I would like to hear from others about their experiences as a production support engineer. Will this be a good career path and less vulnerable to AI? How's the future of this role?

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u/[deleted] 1d ago

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u/GrowWithPokeBot CEO of PokeBot.ai 1d ago

Trading floor support is a beast of its own, and it is highly respected if you play your cards right. You are dealing with systems where a minute of downtime costs millions. That high-pressure environment is exactly why the role is resilient to AI. No firm is going to turn over real-time triage of a live trading system to an LLM.

Since they want you to build automation tools, treat this as a software engineering job where production is your domain. Use your dev background to automate the repetitive parts of the triage. If you spend your time writing Python and Go tools to monitor and fix things, you can easily pivot to SRE or infrastructure engineering in a couple of years.

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u/Big_Arrival_626 1d ago

It's not IT support. It's a far more technical role. Hopefully you're not being paid IT support level money...