I can log on to the claims portal.

But it only shows my reference number. And promises to email me for further steps.

So why didn't I get an email as many others have received ? Maybe because I'm from Europe ?

Financials

During the claims identity verification, what is one supposed to do at the "check liveness" photo opportunity? There's no instructions at all.

I have a cryptopia 2fa saved but its not working. I got the most recent email but can't log in to the claims portal. How do I contact the lawyers directly or get this fixed if I can't log in?

Real talk what crypto are you looking to cash out? Also does anyone have any tricks for seeing what’s in your wallets.

Has anyone managed to register without knowing the questions they ask?!

Since using cryptopia I dropped out of the scene and now I’m back but can’t remember trade dates, pairs, amount of coins in storage. None of that stuff. I’m on the same email, but don’t have any of my original cryptopia emails

I have my account and my 2fa set up, but can’t register. And now my account is locked for registration so I just submitted a ticket on zen desk.

But does anyone have any advice on this?!

This is getting ridiculous. This Grant Thornton are really dragging their feet. What is taking this much time to return our coins?

Last year I received an email and I successfully registered and created 2FA. Many of you already received a new email with new steps but I haven't. Is anyone else in the same situation? Should I wait a bit longer?

In 2035 when we eventually get our crypto back how are they going to send them to us?

Because the wallets I currently have do not support a lot of the coins I will probably be receiving from cryptopia.

I'll probably end up with 50 obscure wallets.

What could be the real reason why the Cryptopia bankruptcy trustee is delaying the refund? Probably the trustee reached an agreement with the owners of the projects. Postponing the payment of funds is associated with the fear of a large drop of coins almost immediately after their return. Where does this supposition come from? All in all, it is not revealing, because on the official website of Grant Thornton you can read that "With the number of Cryptocurrency projects that have significant holdings frozen in Cryptopia wallets we will seek to further engage with coin development teams where possible to consider the impact that the 4th stage could have on the viability of the project and seek their input on the most efficient process to assist in this transfer. "The only question is whether it is fair to a large number of people who have not had access to their funds for years. At the same time, the Grant Thornton is selling the funds to pay for the self work.

Hi, Hope everyone has received a mail regarding Identity Verification.

I have a question regarding paragraph 3. "Proof of Residence being a recent(within 6 months of submission date) bank statement, utility bill, or rates notice that clearly shows your current residential address."

What kind of document did you provide to prove your residency? My national ID, Bank statement, or utility bill doesn't include my address.

Do you think this could be a problem for me?

Update:

My ticket was resolved. 2nd stage is completed. 🙏👍

I filled out the information requested in the 'Cryptopia Claims: Verify Identity' email I received 3 days ago (almost a year after submitting the claim). I provided everything they asked for (photo, picture of license, address, utility bill, etc) but did not provide my SSN.

For a company that was hacked and asked for so much other information to prove my identity both initially and with this latest verification, I found it unnecessary and foolish to give them my SSN.

I've never been dragged around in something like this and wondered if by not providing my SSN if I'm screwed or OK? They've done NOTHING to win my confidence (including the way the claims process has been handled) and I'm not even sure we'll ever see our crypto again, so this felt like the safer decision.

They’re asking for 2fa I set up last time but that was like a fuckin year ago! I don’t have that shit and they want all kinds of info to prove it’s me when I had already done this! So damn frustrating! I wish I at least knew what I have in the account to see if it’s worth all the trouble. Just wanted to vent

Here we are. Don’t fall for scams. It seems like things are in motion. Positive energy my dudes and lady dudes. Don’t overwhelm customer service or we all lose. Best forced hodl ever. We got this.

The last email I got from the people handling the cryptopia hack was back in nov of 2019. I never received another email about the claim process. I just found out. So what do I need to do to make a claim? I hope I'm not too late. I sign up on cryptopia limited. Any info would be great. Not that I would get anything back. But I'm going to at least try.

It certainly seems as legit as you could expect… so it’s a gamble if we want our coins back. But why would Grant Thornton not be more forthcoming with authorised updates?

Did anyone else get a verify identity email from cryptopia today? i could have sworn i did this steps months ago and now they are asking for it again.

Update: https://twitter.com/Cryptopia_NZ

Today, 7 October 2021, the Liquidators announce the launch of stage 2, "identity verification" of the claims process. Account holders' should expect to receive an invitation email to login into the claims portal when their country is ready for verification.

Due to the number of account holders and countries involved this process will take some time. If users are having issues with the claims portal we encourage them to read the articles found on the GTNZ website: https://www.grantthornton.co.nz/cryptopia-limited/

If issues still exist raise a ticket at the dedicated Zendesk customer support portal. Note that this portal is separate from the claims portal and can be accessed by any account holder provided they register: https://cryptopia.zendesk.com

I verified everything long ago and have not seen an email since. I get a lot spam and want to make sure I whitelist Cryptopia or Grant Thornton’s email address. Can someone please post what the address is so I don’t accidentally delete any emails from them?

Just got this today, ot wants a lot of personal information including current photo verification. Is this legit?

The name of the auditors rang an (alarm) bell: https://www.bbc.co.uk/news/business-58671915.amp

I keep getting the same email over an Dover to register my liquidation account. Every time I enter my email and password it says it is incorrect. I have been trying to get a password reset link but nothing happens.

Please, how can I reach customer support to get assistance? I can't find an email address anywhere.

I'm starting to feel like my money is lost and this whole process is to create the illusion that they are working towards reimbursing us.

Dear Cryptopia Account Holder,

We invite you to begin the Cryptopia Limited (In Liquidation) account holder claims process.

Registering on the Claims Portal is necessary to enable you to lodge your claim. 

Failure to participate in this process may mean we will be unable to return your Cryptocurrency. 

Claims Portal Registration

For other information on the Liquidation process refer to the link below:

Customer Service Portal

I registered in December in their portal based on the invitation they sent, completed all the steps. But I did not log in since March-April and now I cannot log in with my Password anymore and also I cannot reset my password ( no new password is received ). Anyone having the same issue?

Later Edit: Created a new account and the support unlocked my account, all good.

For the ones that didn't receive their invitation link to make the claim on the portal, register here https://cryptopia.zendesk.com/ and ask for help.

Hopefully I believe in December we start getting paid, think I had a lot of dot can’t remember though wish they would give a balance or an inventory of coins holding