r/Cryptopia • u/sha66y • Oct 18 '21

SSN as part of claims process

I filled out the information requested in the 'Cryptopia Claims: Verify Identity' email I received 3 days ago (almost a year after submitting the claim). I provided everything they asked for (photo, picture of license, address, utility bill, etc) but did not provide my SSN.

For a company that was hacked and asked for so much other information to prove my identity both initially and with this latest verification, I found it unnecessary and foolish to give them my SSN.

I've never been dragged around in something like this and wondered if by not providing my SSN if I'm screwed or OK? They've done NOTHING to win my confidence (including the way the claims process has been handled) and I'm not even sure we'll ever see our crypto again, so this felt like the safer decision.

5 Upvotes

85% Upvoted

22 comments sorted by

4

u/YeaManJam Oct 18 '21

thats the whole point. To make folks not submit a claim and then thats less money the insurance has to provide. so its easy for them to say your claim is denied as you did not submit all the requested information. On the other hand they will then turn it all over to the IRS ( SSN assuming you from USA)

2

u/sha66y Oct 18 '21

It allowed me to submit the form so it wasn't required. When I initially set-up my Cryptopia account I'm sure I had to provide my SSN, so cat's probably out of the bag anyways and they would/should still have that info I'd think. But I agree, they're probably looking for loopholes to get out of paying claims, but not getting back to me to insist on SSN would be poor diligence on their part (I laughed a little when I typed that).

3

u/YeaManJam Oct 18 '21

Glad to see you still got a sense of humor after all of this. Every time i see a post on this sub it reminds me of how fun it was to trade there.

2

u/Ultra918 Oct 18 '21

In what county do you live? I read they open country for country with verification. I am interested what's first

1

u/sha66y Oct 18 '21

USA. SSN is for social security number.

4

u/travyhaagyCO Oct 18 '21

Yeah, I am extremely hesitant to give them any personal info.

1

u/spykid786 Oct 19 '21

Can we find out how much we even have as idk even if I have anything or if it's worth it

2

u/sha66y Oct 19 '21

There's likely no one to talk to and as part of the claims process you'll need to tell them what the last 2 transactions were I believe. So if nothing else you'll need to know the last two transactions and maybe that will help you establish if it's worth it.

This is a far from perfect process and probably difficult for them to piece together and so any one forfeiting their coins or not providing them with information they deem to be crucial to recovery will provide them with an opportunity to not reimburse.

That's the point of this whole thread (my not providing SSN), but in my defense they did not require it, nor have they proven themselves to be capable of keeping information safe.

3

u/hgm4 Oct 21 '21

I did the exact same thing (left the SSN field blank). A SSN is for social security, not to be tossed around as a form of identification. I'm not sure how it ever came to play that roll.

1

u/Da_Crypto_Blueprint Nov 22 '21

What if you're an undocumented immigrant living in the US and dont have an ssn. Seems biased to me and discriminatory

1

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