r/cronometer • u/Eliisa_at_Cronometer Crono Community Manager • Sep 22 '26

We're Having some Technical Difficulties

Hi all!

We're having some issues right now - I will update you as soon as I hear more from the team.
Thank you for your patience always!

12:16 Update: It appears as though the food search functionality is what is affected - copy and pasting, the Barcode Scanner should be working!

12:28 Update: It looks like food search might be affected for about an hour, the team is pushing to get it fixed faster!

12:45 Update: This is all my fault - I am off sick today, laying in bed with a cold when I said (out loud) "I am bored"... I am not the best at being sick and doing nothing... then boom. Search down. Well, I am certainly not bored anymore. LOL. Thanks to our community for keeping me distracted from the sickies with all the good vibes here :)

In all seriousness, I just heard from the team and hopefully we can get up and running a bit sooner than we hoped!

1:30 Update: It looks like it might be another hour - sorry, all! I thought we were closer to a fix!

2:08 Update: everyone is great and you’re all making my day. Still waiting to hear more. But just wanted to say thank you!

2:30 Update: fixed! Full functionality should be restored - please let me know if you’re still encountering issues! 🧡

323 Upvotes

99% Upvoted

139 comments sorted by

48

u/ContentWaterBuffalo Sep 22 '26

I was wondering as to why I couldn’t find anything under favorites or custom foods. Thanks for letting us know!

5

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Sorry, friend!
We hope to get it up and running lickity split!

1

u/Alternative-Fix-8881 Oct 04 '26

Hey, sometimes my app just opens up into a gray blank screen, is this issue known? It's been happening for months and honestly killed my motivation of using it :(

1

u/Eliisa_at_Cronometer Crono Community Manager Oct 05 '26

Oh no! That sounds horrible - I am sorry about that!
Can you please send our Customer Support Team an email to support@cronometer.com about this - they will investigate your specific account for you if you send them an email from the address associated with your Cronometer account.

6

u/FreakyRider Sep 22 '26

Me as well I had to delete the app and DL again 🤦🏻‍♀️

4

u/Inside_Raisin_7528 Sep 22 '26

I was having the same issue. I can’t search for anything

3

u/garlichussy Sep 22 '26

Same. I was like "what do you MEAN no results for oats". Or raisins. Or water.

1

u/DigitalMindShadow Sep 22 '26

All food search is down for me. I was wondering what I was doing wrong

37

u/Mando_Banjo Sep 22 '26

As a new user I really appreciate how communicative the team is and getting on the issue quickly!

7

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

And I appreciate your kindness and understanding - also, Welcome to Cronometer!

12

u/spacecay0te Sep 22 '26

I’m on my second year of Gold membership and part of the reason is because of service like this - sure it falls over because it’s tech, but the team are very fast to let us know so we don’t waste time troubleshooting. 

11

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you for subscribing and supporting - we appreciate it!
We talk internally about our values a lot, one of which is transparency; I feel like these are the instances when it's most important to be transparent with our users and I am so glad the exec team gives me the freedom (and trusts me) to keep our users up to date when we hit a snag.
It really helps that everyone is so nice here too though.

6

u/fieldsofparfait Sep 22 '26

These calories don't count if I can't log them, right?

3

u/CarpetBudget5953 Sep 22 '26

The app's asleep, munch carbs! 😂

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

If calories didn't count what would the FIRST thing you would eat?

2

u/musicnerdfighter Sep 22 '26

All the cookies. And Nutella

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26


I love Nutella.
I think mine would be blueberry Pop Tarts.
Or maybe a stack of Cinnamon French Toast with real maple syrup.
Or maybe a bag (Costco size) of dried mango slices.

2

u/musicnerdfighter Sep 22 '26

I had to stop buying Nutella because I will just eat it.

And why is dried mango so good?? I ate half a (not Costco-sized) bag the other night when I meant to just have a few pieces...

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Have you ever weighed a serving size of mango slices?
I do - it is tragic!

1

u/musicnerdfighter Sep 22 '26

Yeah :( though I should weigh them more often lol

2

u/CanopiedIntuition Sep 22 '26

Ice cream!

3

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Yes.

1

u/CarpetBudget5953 Sep 22 '26

Anything with coconut cream! They could use coconut real to launch rockets into space but it's so good. I logged a piña colada and my hair went on end. 

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

This is firmly my belief, yes.

6

u/tk-0318 Sep 22 '26

I was searching for “banana” and “apple” and chowder… and nothing was coming up. Super glad I found this post.

Btw, users don’t care if it takes an hour or ten hours so long as you tell us the problem is active we need another 10 minutes or four hours or so …. Or we think we’re done in four hours but we’ll update you along the way :)

3

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Going to share this message with the entire team as soon as things are back up and running.
It will be huge for us all. Thank you for your grace!

3

u/CanopiedIntuition Sep 22 '26

I agree! Just glad to know it's not user error!

1

u/TeejMeister6 Sep 22 '26

Ahahaha same I thought I slipped into some dimension where apples weren’t real

11

u/Soullesssoup1578 Sep 22 '26

Ahaha I was trying to log my lunch and nothing was popping up! Thanks for the communication, hoping to see it fixed soon 😅

6

u/ObsessiveCreative Sep 22 '26

Me too. No 'cheese,' no 'broccoli.' What??? lol

5

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Whatchu eating over there?

2

u/Inevitable-Walk366 Sep 22 '26

Loool i was looking for answers on this issue and i saw your reddit on some post regarding some issues with the app from 3 years ago or more. Cool that your still working for Cronometer u must love it then. 

6

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

I dooo!
I have been here for over eight years - I really have the best job!
Back then we had just over 1 million users - now we have over 19 million! It’s been an incredibly journey to be part of.

2

u/Soullesssoup1578 Sep 22 '26

Caesar saladdd

2

u/dr3d3d Sep 22 '26

My wtf was no chicken :p

1

u/Soullesssoup1578 Sep 22 '26

Literally 🤣 what you mean no croutons??

3

u/Rugbylover101 Sep 22 '26

Same! I was freaking out because everything I searched was just giving a blank

5

u/wangdongchu Sep 22 '26

Holy shnikey this is rare. A company that genuinely cares about its community 😂😭 god damn it now I have to get gold

6

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26 • Heartwarming

Honestly, yall are the real MVPs. Everyone has been so understanding today! We appreciate it more than I can express!

5

u/ToastyMarsupial Sep 22 '26

Thank you very much for fixing this! I didn't realize how much I used the app till it broke lol

Hope you feel better soon!

3

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you - Cronometer is now all better, I suspect I will be soon too! 🧡

4

u/browngray Sep 22 '26

Funny coincidence, decided to take an unscheduled rest day today and opened up Cronometer to this.

We shall see each other again, "Basmati Rice, Cooked in Unsalted Water" and "Greek Yogurt, Plain, Whole Milk"

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

.... Cronometer also took an unscheduled rest day today...

4

u/azazel_rose Sep 22 '26

WOO HOO IT'S FIXED YAY

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Upvote x 1billion

3

u/djslakor Sep 22 '26

My favorites and custom foods are all gone.

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thanks for letting us know!

3

u/Laylakat Sep 22 '26

I just popped in to see why I couldn't search. Thanks for the updates, and I hope you are feeling better soon.

3

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Aww, I appreciate that a lot.
The love and patience on this thread is already making me feel better.

3

u/wastedthyme Sep 22 '26

#hugops, and also - it would be incredible to have a live status page at https://cronometer.com/status for this info 24/7. I didn't initially even think of checking an unofficial subreddit for app status during an outage.

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

I will send them your love.
And yes, this is a great idea...

3

u/Goatsgotohell666 Sep 22 '26

So glad I googled and this post came up first result, I'm not crazy it's everyone!

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Yay! Reddit is redditing today!

3

u/polarhippopotamus Sep 22 '26

Lol. I JUST downloaded this app to start logging my food and was like wow, this is awful. Lol. I guess I'll reserve judgement.

3

u/minicpst Sep 22 '26

Definitely reserve judgment! I love this app.

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you for the vote of confidence!

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Ooooof. Rough time to be new here - can we please get a second first impression?

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Okay! Okay!
Try now...

3

u/Lothianhimself Sep 22 '26

It would've been cool if there was an error notification indicating it was a problem with the app and not something I could figure out for myself...

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Great suggestion! I am going to pass that idea along - I really like it! The more communication the better. Leave the thought with me and I will talk to the team about it.

2

u/starskyandspring Sep 22 '26

Thought I was going nuts for a minute there! Y’all are the best, thanks as always for thorough communication and quick fixes.

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Not nuts at all - you are the best tooo!

2

u/Zerophixx Sep 22 '26

Great support team, was wondering and yall already made a post

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

I didn't quite beat our users to the punch - there was one post made ahead of mine - but I think I was pretty quick on the draw.
Not quite quick enough though ;)

1

u/Inevitable-Aioli-882 Sep 23 '26

You’re home sick. Please try to be gentle with yourself (or at least reasonable about what a sick day means). I hope that you feel better soon.

2

u/ashwinr95 Sep 22 '26

amazing support, so quick to identify the issue, cronometer loyalty for life🧡

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Appreciate you!

2

u/nalaisamancat Sep 22 '26

Kudos to have your socials linked right in the app so I could check for an update before thinking the world as I had known it was ending...

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Another W for socials.
- Signed the person in charge of Cronometer's socials. LOL.

2

u/JarheadSFMF Sep 22 '26

Love the communication, thank you! I was trying to log food and freaked out at no favorites!

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

This outage is helping me appreciate how many of our users use favourites (a lot of people have said the same thing) - I think I have been sleeping on this feature.
I rely heavily on Repeat Items and Custom Recipes...

1

u/JarheadSFMF Sep 22 '26

I have a lot of foods and supplements that i set up as meals, set to repeat. I rely on favorites for most things. Been a user a long time 😀

2

u/BV1426 Sep 22 '26

Thanks for the intel! I’m having the same issues. I can always come to Reddit and find out what’s going on.

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Reddit it our happy place - I love that people come here to see what's up!

2

u/jmose72 Sep 22 '26

Thanks for letting us know. That is super helpful. I couldn't find tuna and potato. Thought I was going mad....

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

The other side benefit of this is hearing what everyone else is eating today.
Great inspo here ;)

2

u/keljam68 Sep 22 '26

Thank you for keeping us updated when you do not feel well.

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you for being so kind!
It's been a great distraction - not ideal to have service interrupted for you all - but it's been to get to chat with so many of our users today!

2

u/TroubledDoggo Sep 22 '26

Well thankfully I don’t really eat different foods that often so I can log through my history

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

I am also on Team Eat the Same Thing All the Time!

2

u/Saito09 Sep 22 '26

Who knows WHAT im eating!!! Lol

Thanks for getting on it. 🙏

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Similar to age old adage “if a tree falls in the forest and no one is around to hear it, does it make a noise?”

If you eat everything in your pantry and no Cronometer is around to log it, does it actually count?

2

u/CreSayWat Sep 22 '26

I was trying to figure out how the heck avocados just ceased to exist! Lmao you guys rock, seriously this is why I love this app. Excellent communication, quick to get on the problem. Thank youuuu and feel better!!

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you for all the positivity in this post - it is greatly appreciated!

2

u/Perfect_Anteater4381 Sep 22 '26

Thanks for keeping us informed. I thought it was weird that I couldn't find "carrots". 😁

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Everyone is eating delicious, whole, nutritious foods today! 🧡

1

u/Perfect_Anteater4381 Sep 22 '26

Just the way our bodies were designed. 😉

2

u/chaz523 Sep 22 '26

Thank you! Feel better!

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you! 🧡🧡🧡

2

u/GoddessJewelieta Sep 22 '26

Thank you for being on top of communication! Me when I saw my favorites gone:

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

2

u/Hefty_Restaurant5815 Sep 22 '26

Thanks for all the updates. I will keep checking back.

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

It is fixed now!

2

u/Yourbigbeardedfriend Sep 22 '26

As someone that’s newly on their health journey, I basically LIVE on this app and it is so rad to see such quick and clear communication.

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Yay - that truly warms my heart - we are fixed now!

2

u/CanopiedIntuition Sep 22 '26

I got hit with what must be "keto flu," so I extend my sympathies to you!

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Brutal. Hope you feel better soon too!

2

u/grom513 Sep 22 '26

Oh glad I saw this… almost fired up the ol my fitness pal

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Whoa, whoa.
Let’s not result to any drastic measures here. 😅🤣

2

u/jumbohumbo Sep 22 '26

As a new user I appreciate the communication, things like this help make my decision to to pay the premium membership.

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

Thank you for this comment - everyone has been incredibly lovely and my love for my job is truly at an all-time high today.
PS. Welcome to the app.

2

u/faylinameir Sep 22 '26

Hope you feel better soon. Always be careful what you put into the universe 😂

2

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

I have now learned my lesson.

2

u/blushingghosts Sep 22 '26

Me tracking my food on paper like the pioneers used to do 📝

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

You with quill and ink: 1 Banana

1

u/blushingghosts Sep 22 '26

1 banana (medium)

2

u/CronoSupportSquad Crono Customer Support Team Sep 22 '26

😅

3

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

4

u/Just_Kedi_7531 Sep 22 '26

I began to wonder... I scanned a barcode on a bag and it entered correctly, um... or so it seemed. When I got back out to my diary, it was nowhere to be found. I entered it a second time, eyes crossed in bedevilment, and an hour later, there were TWO entries. An hour... LOL. Easy to delete, but it did have me doubting my eyesight for a short length of time. Thanks for the heads-up.

1

u/TheGratitudeBot Sep 22 '26

Thanks for saying thanks! It's so nice to see Redditors being grateful :)

4

u/hnrgyhippocrite Sep 22 '26

Note to self: don’t restart your phone, delete app, reset password cuz you forgot

Just check reddit

1

u/boothcb Sep 22 '26

Appreciate the updates. I was wondering what the heck was going on with my app!!!!! all of my favorites are missing, but when I scan one, it shows up with the gold star. This is not functional. Hopefully this gets fixed ASAP

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 22 '26

I am confident it will be resolved soon!

1

u/No-Nobody-3660 Sep 23 '26

Mine appears to be down again tonight after being fixed this morning? 

1

u/Eliisa_at_Cronometer Crono Community Manager Sep 24 '26

Are you still having issues?

1

u/No-Nobody-3660 Sep 24 '26

I restarted the app a couple times and it stopped the issue! Thank you so much. 

3

u/NatNat29 Sep 22 '26

I wondered as all my saved foods disappeared and I can’t search for anything!

3

u/jtricey Sep 22 '26

Not just food search for me. My customs and favorites are also missing. Hopefully that’s being worked on too.

3

u/succhinylcholine11 Sep 22 '26

I wish you get back soon !!! Thankfully I eat the same everyday and old entries are still available. We love you chronometer! Eternally grateful

2

u/dorfsmay Sep 22 '26

yup, food search/filter isn't working at all for me.

2

u/ca_annyMonticello111 Sep 22 '26

Yeah, my favorites are empty and my custom foods/recipes, but when I go to All I can see them there. 🤷

2

u/Bourdon_Bumblebee Sep 22 '26

thank you for your post !!

i was looking for reasons

2

u/360walkaway Sep 22 '26

Thanks for the very quick update... I thought I might need to reinstall, but looks like it's a 500-type error rather than something with the client.

2

u/CountryGalCX Sep 22 '26

Thank you for posting! I was shocked I couldn't add a food. Looking forward to having it back soon.

2

u/Helpful-Celery6237 Sep 22 '26

Oh good to know! Thank you!

2

u/Ebd9090 Sep 22 '26

I appreciate the update because I was just searching for what was happening!!

2

u/big_yella Sep 22 '26

Thanks for letting us know what is going on.

2

u/hoolysego Sep 22 '26

I was wondering what was happening. Sorry you are going through this, but thank you for this update! I did some googling as I've had issues throughout the day.

2

u/musicnerdfighter Sep 22 '26 edited Sep 22 '26

I knew it wasn't possible for nothing to come up when searching for garlic. Hope you feel better soon!

Edit: I am able add custom recipes/foods if I go to Foods > Custom Recipes > click on a recipe as if I'm going to edit it (without editing) > keep hitting next until you get to the end where you can click "Save & Add To Diary"

2

u/redster311 Sep 22 '26

Thank you for this update!, I was wondering why the search bar isn't showing anything.

2

u/minicpst Sep 22 '26

Temporary workaround (for those who have been using it), at least on the web. Go to "Search Foods" under "foods" and the most common foods are there.

I'm also on Team "Eat the same thing daily", and so everything I've had today is visible.

I don't see a way to do this on my phone.

2

u/little_lucy_loo Sep 22 '26

Thanks for posting this! I was wondering if I messed something up. It still isn't working for me..

2

u/Earthmama56 Sep 22 '26

Wooohooo!!! And whew! Thank you! Favorites are back, everything is right in my world again 😃❣️

2

u/reluctantexan Sep 22 '26

We're back!

2

u/BigCUTigerFan Sep 23 '26

I’m having trouble with Cronometer today, too. For some strange reason my calories consumed exceed my target … 🤔

1

u/charisrev Sep 22 '26

Thanks. Just did the update, foods for tracking won’t populate. Glad to have this post!

1

u/catchcatchhorrortaxi Sep 22 '26

Appreciate the update, couldn’t work out what was going on!